Order Armin/ Customer Care (Guadalajara)

Responsibilities

• Call center activity.
• Availability: time slots from 7am to 7pm, with varying shifts.
• Fluent in spoken and written English.
• Customer‑facing role in the specified region.
• Process customer purchase orders and follow‑up activities.
• Support day‑to‑day transactions: training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes, and archiving of all transaction documentation.
• Exhibit excellence in customer service and maintain a high level of professionalism during all interactions with customers and prospects.
• Prioritize workload effectively.
• Maintain high attention to detail and proven organization and administration skills.
• Ensure zero client escalations and adhere to all SLAs.
• Exercise judgment within defined practices and policies when selecting methods and techniques to obtain solutions.
• Thrive in a fast‑paced, high‑revenue environment and demonstrate a strong sense of urgency.
• Adhere to specific schedules for coverage of assigned activities.
• Complete any other activities or tasks related or complementary to primary responsibilities.

Qualifications

• Fluent English, spoken and written.
• Strong organizational and administrative skills.
• Excellent prioritization and time‑management abilities.
• Professional communication skills and customer‑centric mindset.
• Experience in meeting or exceeding SLA requirements.
• Capability to work effectively in a fast‑paced, high‑revenue environment.

Additional Information

• Location: Guadalajara, Jalisco.
• Hybrid position.
• Salary: 12,500 Pesos per month.