Trainer Operations (Guadalajara)

Job Type

Full‑time

Overview

The role is responsible for providing training to internal operations audiences at Paylocity.

Primary Responsibilities

• Deliver advanced training through in person, virtual, and blended training to meet the various needs of the operations teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.

Knowledge & Application

• Deliver advanced training through in person, virtual, and blended training to meet the various needs of the Inside Sales, Client Training or Implementation teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.
• Mentor and coach learners/employees through shadow sessions and 1:1 training.
• Identify training gaps and create a needs analysis with all stakeholders to ensure training needs are met.
• Maintain proficient understanding of adult learning theory and various learning styles and collaborate with other L&D; Specialists, Instructional Designers, and business partners to ensure course curriculum, materials, modality and resources are aligned.
• Ability to adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments.
• Manage the structure and organization of training material in various knowledge management systems.
• Act as a peer‑mentor to new team members.
• Serve as a Brand Ambassador for Paylocity's culture and values.

Complexity & Problem Solving

• Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department and then make the required changes in a timely manner.
• Collect and analyze feedback from cross‑functional leadership and subject matter experts to make change recommendations.
• Conduct needs analysis and develop training material to be utilized at the team level.

Discretion & Impact

• Evaluate internal audiences and communicate their...