Lead Management & Governance Specialist

About the Role:

The Marketing Operations Coordinator role supports a strategic CRM transformation initiative, working alongside an external consultant and internal teams to deliver Marketo‑Salesforce integration solutions that enable seamless lead‑to‑sales handoff and standardized processes. The position also includes ongoing marketing operations support to ensure systems, processes, and tools function effectively across the organization. It requires organizational discipline and a commitment to enhancing sales effectiveness through reliable systems, processes, and data.

The Team:

Marketing Operations, Salesforce, and Marketo teams, along with external consultants, will be the primary stakeholders for this role.

Grade Level (for internal use):

10

Key Responsibilities and Impact:

CRM Transformation Initiative:

• Support the collection and organization of business requirements for lead lifecycle, routing, scoring, and Sales SLAs.
• Assist with workstream planning, maintain project schedules, and help document requirements and processes.
• Work with stakeholders as a subject‑matter expert and point person for the SPI DJI marketing team for tracking campaigns in Salesforce.com, with integrations from Marketing Automation Platform.
• Collaborate with CRM teams, Marketo administrators, Sales Operations, and consultants to track progress and identify blockers.
• Create and organize process maps, SOPs, and governance documentation.
• Assist with test case development, UAT coordination, and tracking of issues and resolutions.
• Coordinate training materials, track adoption metrics, and support post‑launch enablement activities.

Ongoing Marketing Operations:

• Support day‑to‑day marketing technology operations (Marketo, Salesforce, and related platforms).
• Assist with campaign setup, lead management, and data quality initiatives.
• Maintain documentation and process standards for marketing systems.
• Support reporting and analytics activities to track marketing performance.
• Coordinate with cross‑functional teams on marketing operations requests and issues.

What We’re Looking For:

Basic Required Qualifications:

• 4‑6 years of experience in marketing operations, project coordination, or related field.
• Strong background in Salesforce.com/CRM systems.
• Experience with Marketo or another Marketing Automation Platform.
• Strong organizational and documentation skills.
• Excellent communication and ability to work with cross‑functional teams.
• Proficiency with Microsoft Office and project tracking tools.
• Understanding of B2B marketing/sales processes.
• Experience supporting CRM transformations or marketing technology initiatives preferred.

Key Deliverables:

• Project status tracking and reporting.
• Requirements documentation and organization.
• Process documentation and templates.
• UAT support materials and issue tracking.
• Adoption metrics and reporting.
• Marketing operations support and issue resolution.

Benefits:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and little ones, with best‑in‑class benefits for families.
• Beyond the Basics: Retail discounts and referral incentive awards.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

EEO Compliance Request

If you need an accommodation during the application process due to a disability, please email Ver el correo electrónico en click.appcast.io and your request will be forwarded to the appropriate person.

Job Details

Job ID: 328063

Posted On: 2026-04-27

Location: Mexico City, Mexico