ServiceNow HRSD Developer

HRSD Developer and Administrator JD

ServiceNow Developer Principal Duties and Responsibilities:

• Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
• Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
• Proficiency with HTML, JavaScript-Angular JS, XML, AJAX, Jelly, CSS, SOAP, REST etc. Proficiency with ServiceNow components such as Service Catalog, HR Service Delivery, HR Case Management, Flow designer, Advanced Work Assignment, Service Portal, Knowledge, Agent Workspace etc.
• Experience administering, configuring, developing, and customizing ServiceNow and related integrations
• Knowledge of ITIL principles and experience applying ITIL guidance to IT service
• Provide ServiceNow Administration and Functional/Development Support to users across the Organization
• Provide timely support to user queries and troubleshoot production issues;
• Perform Systems Integration Testing and manage/coordinate user acceptance testing.
• Creation of technical and functional documents for ongoing maintenance items and projects.

Qualifications / Required Skill:

Business Knowledge and Skills:

Understanding of ITSM/ServiceNow best practices

Technical Skills

• Minimum 5 years of ITSM, Service Catalog or HRSD administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus
• Implementation of HR Service Delivery, HR Services and Case Management, Advanced Work Assignment, Chat, Service Level Management, Service Catalog Management, Service Portal, Knowledge Management, Integrations.
• Expertise with programming using JavaScript
• Workflow/Flow and Approval configuration
• Integration using Web Services(SOAP/REST).
• Integration using Data sources (JDBC, SFTP).
• SSO Integration.
• Knowledge on Orchestration for automating workflows.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Ability to troubleshoot technical/application problems

Other

• Prior training/certifications for supported applications are preferable.
• Ability to work with end users, technical staff and management as necessary.
• Needs to work under pressure and meet deadlines.
• Strong documentation and verbal/written communication skills.
• Strong multi-tasking and analytical skills