HVAC Controls Technical Support Specialist

HVAC Controls Technical Support Specialist

We are seeking an experienced HVAC Controls Technical Support Specialist to provide Tier 2–3 technical troubleshooting and support for HVAC control systems and building automation technologies used in commercial and mission-critical facilities.

This role focuses on diagnosing and resolving technical issues related to HVAC controls, building automation systems (BAS/BMS), sensors, controllers, and low-voltage control devices. The position supports customers, contractors, installers, and field technicians through phone, email, and remote troubleshooting.

This is not a design engineering role and does not focus on HVAC system design or project engineering. The primary responsibility is technical problem-solving and customer support.

Key Responsibilities

• Provide technical support and troubleshooting for HVAC control systems and building automation systems (BAS/BMS).

• Assist customers, contractors, and field technicians with system diagnostics and issue resolution.

• Interpret wiring diagrams, schematics, control sequences, and technical documentation.

• Troubleshoot issues related to sensors, controllers, actuators, thermostats, and control panels.

• Support commissioning and startup activities for HVAC control systems.

• Provide remote troubleshooting via phone, email, and virtual sessions.

• Document technical issues, solutions, and troubleshooting procedures.

• Collaborate with internal engineering and support teams to resolve escalated issues.

Required Experience

• 3+ years of experience in HVAC Controls, BAS/BMS, HVAC Technical Support, Field Service, or related building systems environment.

• Hands-on experience troubleshooting HVAC control systems or building automation systems.

• Experience supporting customers, installers, contractors, or field service teams.

• Ability to read and interpret wiring diagrams and technical documentation.

• Strong problem-solving and diagnostic skills.

• Professional English communication skills (spoken and written).

Preferred Experience

• HVAC Controls systems

• Building Automation Systems (BAS/BMS)

• Commissioning and startup experience

• Sensors, controllers, actuators, and control devices

• Low-voltage control systems

• Field service or on-site troubleshooting experience

Ideal Candidate

You are a hands-on technical problem solver who enjoys diagnosing issues in HVAC control systems and helping customers resolve complex technical problems. You are comfortable working in a fast-paced environment where multiple technical issues are handled daily.