Technical Trainer

Job Title: Technical Trainer

Location: Guadalajara, Jalisco, Mexico

Work Model: Onsite

Employment Type: Contract

Training Program: 6 weeks

Language: Advanced English

Position Summary

We are looking for a Technical Analyst Trainer – C++ to join our team in Guadalajara and deliver an intensive technical training program for aspiring Technical Analysts.

The ideal candidate will have strong hands-on C++ development/programming knowledge combined with practical experience in the banking and payments domain . This person will be responsible for translating complex technical and business concepts into structured, easy-to-understand training content and preparing trainees to work effectively in a production technology environment.

The role requires someone who can act as both a technical mentor and domain trainer , with the ability to explain C++ concepts, application architecture, troubleshooting, databases, APIs, and payment/banking processes to early-career professionals.

Key Responsibilities

Technical Training

• Design and deliver structured training sessions covering C++ programming and application development .
• Teach core concepts including:
• C++ fundamentals and OOP
• STL and memory management
• Pointers, references, and exception handling
• Data structures and algorithms
• Debugging and troubleshooting
• File handling and system-level programming
• C++ application development and best practices
• Provide hands-on coding exercises, technical assessments, case studies, and real-world scenarios.
• Review trainee assignments and provide constructive technical feedback.
• Identify knowledge gaps and provide additional coaching where required.

Banking & Payments Domain Training

• Introduce trainees to banking and financial services concepts , particularly payment processing.
• Provide practical understanding of:
• Payment processing lifecycle
• Transaction processing
• Payment gateways and payment systems
• Authorization, clearing, and settlement
• Card payments / POS transactions
• ACH, wire transfers, and electronic payments
• Transaction failures, reversals, refunds, and chargebacks
• Financial transaction security and controls
• Explain how C++-based applications and backend systems support high-volume financial transactions.

Technical Analyst Preparation

• Train candidates on application support and technical analysis concepts.
• Teach incident investigation, root-cause analysis, log analysis, debugging, and problem resolution .
• Provide exposure to SQL/database concepts, APIs, Linux/Unix environments, and system monitoring where applicable.
• Develop troubleshooting scenarios based on real-world banking and payment applications.
• Prepare trainees for production support, application maintenance, and technical analyst responsibilities.

Training & Mentoring

• Create training plans, technical documentation, presentations, labs, and assessments.
• Conduct knowledge checks and monitor trainee progress throughout the program.
• Mentor trainees on technical problem-solving and professional development.
• Collaborate with technical SMEs and business stakeholders to continuously improve the training curriculum.
• Maintain training quality and ensure trainees meet defined technical competency standards.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Engineering , or a related field.
• Strong professional experience with C++ .
• Excellent understanding of Object-Oriented Programming and software development principles .
• Experience developing, supporting, debugging, or maintaining enterprise applications.
• Strong banking, financial services, or payments domain experience .
• Experience explaining technical concepts to junior developers, analysts, trainees, or other non-expert audiences.
• Strong troubleshooting and analytical skills.
• Advanced English communication skills , both written and verbal.
• Willingness to work onsite in Guadalajara, Jalisco .

Preferred Technical Skills

• C++ / C++11 / C++14 / C++17 or later
• Object-Oriented Programming
• STL
• Data Structures & Algorithms
• Multithreading / Concurrency
• Memory Management
• Debugging & Troubleshooting
• Linux/Unix
• SQL / Relational Databases
• APIs / Web Services
• Git / Version Control
• Application Support
• Log Analysis
• Incident & Problem Management

Preferred Banking & Payments Experience