Technical Support Engineer L2

About Navixy

Navixy (by SquareGPS) is an IoT platform for fleet, asset, and field operations. We provide the infrastructure and tools that system integrators and developers plug into to build, run, and scale their own tracking and fleet management solutions – without building the underlying technology from scratch.

The platform is device-agnostic, working with virtually any GPS tracker or IoT sensor on the market. Today, over 600 customers use Navixy to power solutions for 30,000+ organizations worldwide. Our Mexico City office serves as the hub for the Americas.

The Role

We're hiring a Technical Support Engineer L2 to join our Americas team in Mexico City, supporting customers across Latin America, the US, and Canada with complex technical challenges beyond standard L1 support.

On any given day, that could mean debugging an API integration, troubleshooting a device configuration, tracing a data flow issue end to end, or helping a customer's engineering team become more self-sufficient. The role comes with a steep learning curve in positioning technologies, vehicle telematics, and IoT – and real ownership of your domain over time.

What You'll Do

• Resolve complex L2 technical queries via our service desk and video calls
• Troubleshoot IoT/GPS device configurations, connectivity, and data decoding issues
• Debug problems across the stack: databases, APIs, retranslators, data pipelines
• Train customers' in-house support teams to handle L1 issues independently
• Build and maintain technical documentation – knowledge base articles, FAQs, and integration guides
• Support pre-sales with technical consultations and solution scoping
• Collaborate with engineering on bug reports and platform issues
• Share expertise on IoT protocols, devices, and APIs across the team

Why this role is a great opportunity:

• Rare cross-domain exposure: hardware, connectivity, APIs, and data – all in one role
• Real specialization. Pick your area, own it, and become the go-to expert
• Meaningful work with technical teams across the Americas: no scripts, real problem-solving
• A small, multinational team where your input shapes how we work and what we build

Compensation and Benefits

• Competitive salary with performance bonuses
• Hybrid schedule: 4 days in office, 1 day remote
• Full legal benefits: IMSS, INFONAVIT, Christmas bonus, health insurance
• 3 weeks paid vacation plus bank holidays
• Professional development and internal training programs

Requirements

• Bachelor's degree in IT, Engineering, or a related field
• 3+ years in technical support (L1/L2) for IT products
• Solid troubleshooting skills: ability to replicate issues, isolate root causes, and drive resolution
• Working knowledge of SQL, REST APIs, and basic server/network administration
• Clear written and verbal communication in English (B2+ or higher); comfortable running training sessions
• Based in the Mexico City metropolitan area

Nice to haves:

• Background in fleet management, field service, logistics, or IoT industries
• Understanding of IoT connectivity, networking protocols, and device ecosystems
• Basic scripting skills (Python, Bash), experience with API testing tools (Postman, cURL), or familiarity with AI-assisted workflows
• Experience with cloud platforms (deployment, monitoring, CLI)