Analyst, Customer Collaboration (CLD)

Job Description Are You Ready to Make It Happen at Mondelēz International?

Únete a nuestra misión de liderar el futuro de Snacking. Hazlo posible. Mejorarás el valor y el servicio a tus clientes y mejorarás la eficiencia de la cadena de suministro. Además, utilizarás los datos internos y de clientes para optimizar los planes y apoyar las iniciativas conjuntas con clientes estratégicos.

Cómo contribuirás

Tus tareas:

• Serás el único punto de contacto para tu cartera de clientes
• Gestionarás la resolución de quejas y disputas, y atenderás y solucionarás problemas para asegurar la máxima satisfacción del cliente
• Ayudarás a alcanzar los objetivos comerciales y empresariales mediante el logro de metas de servicio al cliente, apoyarás el programa de mejoras (proceso interno y cliente externo) y el desarrollo de relaciones de colaboración entre las distintas funciones y con los clientes
• Trabajarás con el equipo de cumplimiento de pedidos para informar sobre los KPI´s de desempeño, incluyendo el análisis de las causas por las cuales no se han cumplido los KPI´s y las iniciativas de mejora
• Utilizarás los datos de los clientes para supervisar la disponibilidad en las estanterías, el servicio de almacén a tienda, el mantenimiento de las existencias y ventas promocionales.
• Utilizarás esta información para impulsar la toma de decisiones a nivel interno y con el cliente con el fin de que se maximicen los niveles de servicio y las ventas

Qué aportarás

El deseo de impulsar tu futuro y acelerar tu carrera junto con los siguientes conocimientos y experiencia:

• Experiencia en CS&L y clientes
• Experiencia en una empresa deconsumer goods o de consumer packaged goods.
• Gran capacidad analítica y de resolución de problemas
• Conocimiento de SAP y MS Office
• Orientación al cliente, grandes habilidades interpersonales e influyentes
• Un fuerte enfoque en la entrega de productividad, servicio y KPI
• Ser capaz de trabajar en equipo, responsable, pensamiento proactivo, flexibilidad
• No Relocation support available

Business Unit Summary

Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Temporary (Fixed Term) Customer Collaboration (CLD) Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!