Operations Manager, Worldwide Operations (Ciudad Apodaca)

Description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

If so, the Amazon team is looking for an experienced leader with a strong record of achieving results. The person will be responsible for creating and executing a worldwide supply chain by working closely with our retail and operations partners across the globe in order to effectively manage volume flows and fullness for our fulfillment centers and delivery stations. The role requires a heavy focus on deep analysis, bias for action, and ownership.

Responsibilities

• Lead and develop a team of 3-7 Area Managers (front‑line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles.
• Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Mentor, train and develop teammates for career progression, performance improvement and recognition purposes.
• Execute daily capacity planning to guarantee success at the site.
• Create, communicate and maintain quality control policies and standard work procedures for Area Managers and associates.
• Proactively identify and lead process improvement initiatives using Lean tools to delight customers.
• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor.
• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.

Key Job Responsibilities

Support all safety programs and compliance to ensure a safe work environment for all associates and managers.

Capacity Planning and Operational Experience

Lead a group of Area Managers towards success and manage several business stakeholders (Retail/FBA) to drive and improve Seller/Vendor Experience. Innovate and drive continuous improvement projects. Deliver results in cost and customer experience.

BASIC QUALIFICATIONS

• Bachelor’s degree in business, engineering, operations, supply chain, transportation logistics.
• 3+ years of employee and performance management experience.
• 2 years of strong operations management with proficiency in data analysis.
• 5+ years of operations management experience in manufacturing, production, distribution or related environment.
• Supervisory responsibility for a minimum of 100 hourly employees.
• Experience working an adaptable schedule/shift/work area, including weekends, nights, and/or holidays.
• Excel skills required.
• English proficiency.

PREFERRED QUALIFICATIONS

• 3+ years of performance metrics, process improvement or lean techniques experience.