Director, Product, Digital Remittance & Wallet - Laca (Xico)

Director, Digital Product – LACA Remittance

This role is responsible for driving digital growth across the company's LACA remittance business by creating, delivering, and managing a corridor‑driven product roadmap. The director owns the end‑to‑end digital experience for the sender, including digital wallet capabilities, and is accountable for increasing transaction volume, revenue and customer lifetime value across priority corridors.

Key responsibilities include:

• Own the LACA digital product roadmap with explicit accountability for corridor‑level growth and profitability.
• Define and scale digital wallet strategy as a core component of the product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement.
• Partner with regional business leaders to align go‑to‑market strategies to drive revenue, transactions and customer retention; continuously assess corridor and wallet performance to dynamically adjust roadmap priorities.
• Establish corridor‑level and wallet‑specific KPIs to define product contribution to digital growth; optimize digital funnels from customer registration/login to transaction.
• Localize and optimize the general platform capabilities to specifically serve the needs of the LACA customer.
• Serve as the primary product leader representing corridor and wallet priorities in global forums; own the end‑to‑end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease.
• Partner with compliance and risk teams to ensure features comply with local country regulations; embed risk controls, fraud prevention and transaction monitoring into product design.
• Lead and develop a LACA focused product team responsible for regional product performance; communicate progress, performance and trade‑offs clearly to executive stakeholders.

Qualifications

• 12+ years of experience leading B2C digital payments, remittance, wallet or digital banking products within regulated financial services.
• Proven success scaling digital wallet solutions in LACA.
• Strong background in fintech, payments, cross‑border remittances, digital wallets or regulated financial services.
• Impeccable understanding of data and metrics, exercising high‑quality, data‑driven decisioning.
• Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies.
• Proven success developing, coaching, and mentoring diverse talent, and serving as a role‑model across global cross‑functional teams.

Work Shift

HYBRID – Western Union values in‑person collaboration, problem solving and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.

Benefits

• Short‑term incentives
• Multiple health insurance options
• Access to best‑in‑class development platforms
• Insurance for major medical expenses, vision and dental (Mexico specific)
• Online medical insurance 24/7 (Mexico specific)