Customer Service Representative (Chihuahua)

Responsibilities

• Serve as the primary communications link between customers and internal departments to facilitate customer orders and requests.
• Assist customers with inquiries, order‑related issues, product information, delivery, and other matters pertaining to customer orders.
• Manage the receipt and processing of customer orders.
• Generate customer invoices.
• Collaborate with Project Management, Production, planners, and shipping.
• Create and run reports such as Sales, Shipping, Delivery Score Card.
• Maintain inventory, reports, and customer account information.
• Full‑time position.

Qualifications

• Bachelor's Degree preferred.
• Experience with ERP systems (SAP).
• Knowledge of the IATF *****:****.
• Proven skills with MS Office programs.
• PC proficiency, including Microsoft Office products with an emphasis on Excel.