Customer Service | Collections Agent

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Collections Analyst!

Responsibilities

• Prepare, review, and process invoices for service, repair, and modernization work. Ensure all billing aligns with contract terms, completion documentation, and company policy standards.

• Serve as a key liaison between the Shared Service Center, field operations, and account management teams to resolve billing discrepancies and ensure seamless information flow.

• Respond promptly and professionally to internal and external billing inquiries, providing clear communication and issue resolution to maintain client satisfaction.

• Maintain a thorough understanding of company systems, billing procedures, and industry requirements to ensure accuracy, consistency, and adherence to financial controls.

• Identify opportunities to improve billing efficiency and data integrity, contributing to system enhancements and process optimization initiatives. • Collaborate with peers and leaders across departments to support company goals, uphold service standards, and contribute to a positive and productive team environment.

• Handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.

Qualifications we seek in you!

Minimum Qualifications

• Experience using MS Office Suite, especially Outlook, Word, and Excel

• Understand data processing applications

• Prioritizing and multi-tasking, working well under pressure while paying close attention to detail to meet month-end deadlines.

• Able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate positively and effectively, verbally and in writing

• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Knowledge of ERP

• Advanced English level.

Preferred Qualifications/ Skills

• Bachelor’s degree in finance, Accounting, Business Administration, or related field required; HS Diploma required

• Experience within a Shared Service environment.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.