Warranty Specialist

Jetour established in 2018, is a Chinese automotive brand under the Chery Holding Group, headquartered in Wuhu, Anhui Province. Focused on producing SUVs and crossover vehicles, Jetour has quickly gained recognition for offering modern designs, advanced technology, and competitive pricing. The brand was created to target younger, family-oriented consumers, combining practicality with innovation. In a short time, Jetour has expanded its presence both domestically and internationally, positioning itself as a dynamic and ambitious player within the global automotive market.

Purpose

Support the administration and processing of warranty claims by reviewing documentation, validating claim information, maintaining accurate records, and ensuring compliance with company procedures and customer requirements. The position contributes to the timely resolution of warranty activities, supports data analysis and reporting, and collaborates with cross-functional teams to ensure efficient warranty operations and customer satisfaction

.This position is distinguished by its focus on operational execution, accuracy, and continuous learning, providing support to the warranty team while developing knowledge of warranty processes, automotive quality requirements, and customer standards

.

Position Tasks and Responsabiliti

• esReview and process warranty claims in accordance with company procedures and customer requirements, ensuring accuracy and completeness of supporting documentatio
• n.Validate claim information by comparing warranty records, production data, and customer documentation to determine eligibility and complianc
• e.Maintain accurate warranty records and update information in the applicable systems in a timely manne
• r.Support the preparation of warranty reports and performance metrics, providing accurate data for analysis and decision-makin
• g.Assist in the investigation of warranty issues by collecting and organizing information required by Quality, Engineering, Manufacturing, and Customer Service team
• s.Follow up on pending warranty claims and communicate status updates with internal stakeholders to ensure timely resolutio
• n.Identify discrepancies or recurring issues and escalate them to senior team members for further analysi
• s.Ensure compliance with customer-specific requirements, company policies, and established warranty procedure
• s.Participate in continuous improvement initiatives aimed at enhancing warranty processes, data accuracy, and operational efficienc

y.

Expected Results / Performance Measu

• resWarranty claims processed accurately and within established deadlin
• es.High level of data accuracy and documentation completene
• ss.Timely follow-up and resolution of assigned warranty cas
• es.Compliance with customer and company warranty requiremen
• ts.Reliable support for warranty reporting and cross-functional activiti

es.

Experience / Educat

• ion:Bachelor's degree in Engineering, Industrial Engineering, Mechanical Engineering, Business Administration, Supply Chain, or a related fi
• eld.2-3years of experience in warranty administration, quality, customer service, manufacturing, or a related function within the automotive or manufacturing industry is prefer

red.

Knowledge and Competen

• cies:
• Basic understanding of warranty processes and customer require
• ments.Basic knowledge of manufacturing and quality sy
• stems.Proficiency in Microsoft Office, particularly
• Excel.Basic English communication skills (written and verbal), depending on customer require

ments.

• SkillsStrong attention to detail and acc
• uracy.Analytical and problem-solving s
• kills.Good organizational and time management s
• kills.Effective verbal and written communic
• ation.Ability to work collaboratively in a cross-functional team enviro
• nment.Ability to manage multiple tasks while meeting dead
• lines.Willingness to learn and adapt to new processes and systems.