Manager Network Engineering

Pellera Technologies is a global technology consulting and services company specializing in digital transformation, enterprise solutions, and talent services. We partner with organizations to deliver innovative, scalable solutions across areas like cloud, infrastructure, and emerging technologies, while also helping them build strong, high-performing teams .

Practice/Department: Network

Position Title: Network Engineering Manager

Job Family: RMS

Position Location: Puebla

Reports to: RMS Director

Job Summary:

The Network Engineering Manager is responsible for leading the network engineering team in the design, implementation, operation, and continuous improvement of enterprise network infrastructure. This role ensures high availability, performance, and security of network services aligned with ITSM best practices.

The position combines technical leadership with people management, acting as a key stakeholder in strategic planning, service delivery, and operational excellence within a managed services environment.

Essential Functions:

• Leads and manages the network engineering team, including hiring, mentoring, performance management, and career development.
• Oversees the design and architecture of network infrastructure, ensuring scalability, security, and alignment with business requirements.
• Defines and enforces network standards, policies, and best practices.
• Manages network-related incidents, problems, and changes following ITSM frameworks (Incident, Problem, Change Management).
• Acts as escalation point for complex network and unified communications issues.
• Coordinates with cross-functional teams (Security, Systems, Cloud, Service Desk) to ensure service continuity and performance.
• Monitors network performance trends and proactively identifies risks and improvement opportunities.
• Ensures proper documentation of network architecture, configurations, and operational procedures.
• Oversees implementation of LAN, WAN, WLAN, SD-WAN, and security solutions.
• Manages vendor relationships and evaluates new technologies, tools, and solutions.
• Ensures compliance with SLAs, KPIs, and customer expectations.
• Leads capacity planning, disaster recovery, and business continuity initiatives for network services.
• Supports pre-sales and solution design activities when required.

Required Skills/Abilities/Competencies:

• Strong leadership and team management skills in a technical environment.
• Advanced knowledge of enterprise networking technologies (LAN, WAN, WLAN, SD-WAN).
• Deep expertise in routing and switching protocols: BGP, OSPF, EIGRP, MPLS, VLANs, STP.
• Strong experience with Cisco technologies (Catalyst, Nexus, SD-WAN, ISE).
• Experience with network security solutions (Firewalls such as Cisco ASA/Firepower, Palo Alto).
• Understanding of cloud networking (AWS, Azure) and hybrid environments.
• Knowledge of ITSM frameworks (Incident, Problem, Change Management).
• Familiarity with monitoring and troubleshooting tools (Wireshark, SolarWinds, NetFlow, SNMP).
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication skills with ability to interact with technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced MSP environment.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• ITSM certification (ITIL Foundation or higher) required.
• 7+ years of experience in network engineering.
• 3+ years in a leadership or management role.
• CCNP Enterprise required; CCIE preferred.
• Experience in Managed Services (MSP/ITSM environment) strongly preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employees hired under this position must be able to perform the essential functions of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. The Employer retains the right to change or assign other duties to this position at any time with or without notice.