AI Lead, Deployment & Adoption

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore .

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS , our total rewards program, designed to support your well-being, goals, and personal milestones.

To act as a unique blend of a strategic advisor and a hands-on delivery leader for the KTSA center. As the owner of the 'Bottoms-Up' AI execution engine, this role will partner with local leadership to identify, analyze, and scope high-value opportunities for Generative and Agentic AI, and will be responsible for driving those initiatives from concept through to value realization.

Responsibilities

• Lead End-to-End Project Delivery: Oversee the full delivery lifecycle of approved local AI initiatives, from detailed scoping, requirements gathering, and resource mobilization through to build, test, and full-scale deployment.
• Build the Business Case: Support process and organizational structure analyses to develop and refine comprehensive business cases for proposed initiatives, ensuring a clear link between local objectives and strategic goals.
• Serve as a Trusted Advisor: Build and maintain strong client relationships, serving as the crucial liaison between the technical development team and local business stakeholders to ensure requirements are accurately captured and expectations are expertly managed.
• Champion Adoption and Enablement: Create and implement local adoption strategies, partner with global teams to deploy learning strategies, and organize workshops to enhance digital literacy.
• Build a Local AI Community: Team with the network of AI Evangelists within KTSA to encourage community-based learning and share best practices.

Qualifications

• AI Use Case Identification: The ability to work directly with business stakeholders to identify and qualify high-value use cases for AI and automation. This involves understanding local business processes, spotting opportunities for efficiency gains, and framing problems in a way that can be solved with AI. (e.g., conducting 'Art of the Possible' workshops, using process analysis to find automation candidates))
• AI Project Delivery: Knowledge of the end-to-end process for delivering local AI and automation projects. This includes managing project scope and timelines, facilitating collaboration between business and technical teams, and overseeing the successful execution of pilot programs and deployments. (e.g., managing a local AI project using an agile framework, leading a proof-of-concept for a new AI tool))
• AI Adoption & Enablement: The ability to be a local champion for AI and drive user adoption of new solutions. This involves creating local communication plans, organizing hands-on training sessions and workshops, gathering user feedback, and demonstrating the tangible benefits of the new technology. (e.g., running local training for a new Copilot, establishing a 'local champions' network))
• Applied AI Fundamentals: A practical, high-level understanding of various AI technologies and their appropriate applications. This includes knowing the difference between paradigms like RPA, Machine Learning, and Generative AI in order to guide local solutioning efforts effectively. (e.g., differentiating between a task suitable for RPA vs. one requiring a predictive ML model))
• Experience: Minimum of five years of recent experience in large-scale change management, technology adoption, or digital transformation programs.
• Leadership & Influence: Proven ability to lead and mobilize a team; demonstrated ability to leverage AI tools in day-to-day work, with a proactive mindset for identifying opportunities to introduce AI into project execution.
• Business Acumen: Strong understanding of service delivery models and the evolving integration of digital and human labor.
• Education: Bachelor's degree from an accredited college or university.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS , our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

• Extended maternity, paternity, and adoption leaves
• Above-market vacation benefits
• Hybrid work model
• Learning opportunities, training, and certification programs
• Extended marriage leave and daycare support
• Wellness and Employee Assistance Programs (EAP)
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance

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At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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KTSA - KPMG Technology Services of Americas