Supervisor, NA Technical Delivery

Job Overview

Iron Mountain is seeking a skilled Technical Delivery Lead Supervisor to join our Digital Solutions team. In this role, you will be responsible for overseeing a team of Technical Delivery Leads, driving the successful implementation of customer digital solutions, managing project escalations, and aligning technical delivery with customer requirements and business goals.

Responsibilities

• Team Leadership & Coaching: Guide, mentor, and supervise a team of Technical Delivery Leads while managing resource utilization, billable metrics, and individual performance development.
• Technical Solution Design: Translate complex business requirements into detailed design documents and system functional diagrams across Enterprise Content Management, capture, and cloud platforms.
• Agile Delivery Management: Oversee product roadmap execution using Agile frameworks—managing backlogs, epics, release plans, and Level of Effort estimations with engineering teams.
• Escalation & Quality Assurance: Serve as the Quality Assurance lead for digital solutions, managing project escalations and ensuring strict adherence to Service Level Agreements and governance standards.
• Operational Governance: Track project pipelines using Center of Excellence dashboards, enforce centralized documentation standards in Jira, and manage change requests across global teams.

Qualifications

• 5 to 10 years of experience in technical solutions implementation, integration, information management, or technical solution development.
• Strong knowledge of Enterprise Content Management, Intelligent Document Processing, Software Development Life Cycle methodologies (Agile, Scrum, Waterfall), and DevOps or Continuous Integration/Continuous Delivery models.
• Bachelor’s degree in Computer Science or equivalent hands‑on industry experience.
• Proven experience in technical leadership, operational governance, project pipeline management, and managing Key Performance Indicators such as team utilization and delivery efficiency.
• Proficiency with development languages and data frameworks, including .NET, C#, SQL, APIs, Microservices, and cloud hosting platforms.

Benefits

• Competitive compensation and benefits package aligned with experience.
• Flexible work options (hybrid/remote) to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning, technical certifications, and professional growth.

We welcome employees with various backgrounds and are committed to inclusion and diversity. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to Ver el correo electrónico en click.appcast.io. See the Supplement to learn more about Equal Employment Opportunity.