Microsoft Power Platform Site Reliability Engineer (Azcapotzalco)

About HSBC

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realise their ambitions.

Role Title

Microsoft Power Platform Site Reliability Engineer

Role Purpose

The Power Platform Site Reliability Engineer will work within the general AWS Cloud Services team and will be responsible for supporting highly resilient, scalable, reusable and performant Power Platform infrastructure. Reporting to the Power Platform SRE Lead and working across the AWS Cloud Services team, Microsoft and Cyber Security to ensure that the infrastructure we deliver is in a continuous state of improvement. We operate within a cloud native environment and have a mature DevOps Chapter that you will be working closely with to achieve reliability to DevOps velocity.

Main Activities

• Monitor Microsoft service health alerts, product update and share with engineering team and business.
• Conduct root cause analysis for underlying issues and incidents that affect systems performance and availability, identifying and resolving errors to minimize re-occurrence.
• Update support and operational documentation as required.
• Monitor Power Platform support request queue, triage and assign to appropriate engineering team.
• Engineering activities to implement patches and support software package provided centrally.
• Input and make recommendations for improvement of our monitoring and incident response.
• Work with both technical and non-technical colleagues and be responsible for ensuring business SLI/SLO’s are met and are ever improving.
• Highlight areas of improvement within our infrastructure design for improve resilience and see these changes through to production with assistance from our feature delivery team.
• Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community.
• HSBC standards Business contingency standards.
• Deliver in self‑contained or team environment.
• Out of hours’ coverage as per roster.
• Perform other duties as assigned or required.
• Support non‑functional testing.

Requirements

• Strong understanding of the Microsoft Power Platform (Power Apps, Power Automate, Power, Data Loss Policies, On‑Premises Data Gateways, Environments Management, Storage Management, etc).
• Understanding of AWS Services (e.g. AWS DevOps, AWS Monitor, AWS Health Notification, AWS KeyVault, Application Insight, KQL, vNet, etc).
• Proficiency in automation and scripting (e.g. PowerShell, C# and Python).
• Experience in dealing with multiple support groups that contribute to a service.
• Understanding of CI/CD best practice – coding, tooling and techniques.
• Experience with incident management and problem solving.

Competencies

• Effective communication.
• Stakeholder management.
• Frustration tolerance.
• Sense of urgency.
• Leadership.

Benefits

We offer our colleagues a greater number of leave days so they can fully enjoy important life events and maintain a balance of well‑being, care and productivity.

Issued By

HSBC Electronic Data Process Mexico Private LTD