Sr Manager, Software Engineering (Xico)

Overview

Company Description
McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Our General Mexico City Office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Role Overview

The Senior Engineering Manager of RFM is responsible for end-to-end delivery of restaurant technology platforms supporting Ordering, Food Preparation, and Platform domains. This role combines engineering leadership, people management, and delivery accountability. The role leads hybrid squads across US, Mexico, and Brazil, delivering scalable systems using Java, Angular, and event-driven architecture.

Key Responsibilities

• Own end-to-end delivery of distributed systems and product initiatives
• Lead execution of backend services (Java), APIs, and frontend apps
• Partner with Product Managers to manage backlog and prioritize work
• Balance feature delivery and technical debt
• Coordinate cross-squad dependencies and global teams
• Lead incident response and production issue resolution
• Guide development of microservices, APIs, and event-driven systems
• Ensure adherence to engineering standards and best practices
• Drive system reliability, scalability, and performance
• Collaborate with Lead Engineers and Architects for technical alignment
• Own delivery metrics, quality, and continuous improvement
• Drive test automation and CI/CD practices
• Monitor defect rates, incidents, and system health
• Support modernization efforts and technical debt reduction
• Leverage an innovation mindset to help our platform evolve
• Partner with Product Managers and Design Leads as part of the initiative triad
• Work with Scrum Masters, QA SMEs, BTAs, and Architects
• Participate in a global organization, coordinating across geographically distributed teams
• Manage 8–12 engineers including performance, coaching, and career growth
• Hire and develop engineering talent
• Foster a high-performing and inclusive team culture

Qualifications

• 8+ years software engineering experience
• 3+ years in leadership roles
• Strong experience with Java/Spring Boot or .NET
• Experience with APIs, microservices, React/Next.js
• Familiarity with event-driven architecture and cloud platforms
• Proven experience leading distributed teams
• Preferred experience with agentic development

Additional Information

At McDonalds we are People from all Walks of Life. People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices. We do not tolerate inequality, injustice, or discrimination of any kind. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.