Remote Technical Support Engineer — AI CX & Tier 2+ Escalations
Siena AI
Siena AI in Mexico City is looking for a skilled Technical Support Engineer to take full ownership of escalations, manage complex technical issues, and enhance customer experience through AI-native integrations.
The ideal candidate has a strong technical background, proficient in API debugging and customer-side JavaScript, and is eager to engage directly with customers to translate technical challenges into simple solutions.
#J-18808-LjbffrVacante publicada el 1 día atrás
Empleos similares que podrían interesarleBasado en la vacante Remote Technical Support Engineer — AI CX & Tier 2+ Escalations en Ciudad de México
- ...tech company in Mexico City is seeking an AI Special Forces Specialist to join their... ...ideal candidate will have strong customer support and troubleshooting skills, with a passion... ...to client inquiries, resolving technical issues, and collaborating with internal teams...SugeridoRemotoTrabajo híbridoHorario flexible
- ...Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location: Remote / Freelancer Contract This posting is city... ..., and experience handling customer escalations. Key Responsibilities: - Provide Tier...SugeridoPrácticaFreelanceTiempo completoContratoRemoto
- A tech solutions provider is seeking an Enterprise Technical Support Engineer in Ciudad de México. The role involves providing remote technical support, diagnosing issues, and guiding customers through solutions. Candidates should have a background in technical support...SugeridoHorario flexible
- ...Data Squared in Ciudad de México is seeking a Tier 3 Support Engineer to manage complex technical escalations and bridge customer communication with product development... ...frameworks. Join us in pioneering explainable AI technology and enjoy the opportunity to influence...Sugerido
- ...creative and technical talent with leading AI research... ...Customer Success Engineer (LatAm)... ...: Remote Commitment... ...judgment. Escalate true engineering... ...from a top-tier institution... ..., etc.) OR 2-5 years of... ...experience supporting customers... ...& Support For...SugeridoTrabajo remotoTrabajo de veranoContrato
- A global financial technology company is seeking a Tier 1 Support Engineer in Mexico City. In this role, you will provide technical assistance, manage support tickets, and assist with onboarding new hires. Strong proficiency in Apple systems, Google Workspace, and IT HelpDesk...
- ...for an Global IT Support Engineer to be part of... ...line support for Tier 1 and 2 requests. Ticket... ...customers on escalations to the appropriate... ...services. Remotely resolving incidents... ...and higher technical and managerial support... ...the benefits of remote work with the...Trabajar en la oficinaDesde casaRemotoTrabajo híbrido3 días a la semana
- ...Services team is a strategic support partner to all Stripes, in office and remote. We ensure the... ...We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech... ...responsible for providing technical assistance and support... .... Possess 2+ years of experience in...ContratistaTrabajar en la oficinaRemoto
- Binance is seeking a Tier 3 Technical Support Engineer in Mexico City to resolve complex technical issues and collaborate closely with backend teams. The role emphasizes expert-level troubleshooting, with a focus on Java, Spring Boot, and blockchain technologies. Applicants...
- ...transparency, trading engine speed, deep liquidity,... ...around the world. As a Tier 3 Technical Support Engineer, you will... ...identification, resolution, and escalation when needed. Work... ...with Tier 1 and Tier 2 support, DevOps, and... .... ~ Proficiency in AI tools such as Claude...Desde casa
- ...computadoras y smartphones, y habilidades en servicio al cliente. Las responsabilidades incluyen la renovación tecnológica de dispositivos, así como el soporte remoto y a usuario final. Ofrecemos un contrato de tipo fijo y un ambiente de trabajo colaborativo. #J-18808-Ljbffr...De duración determinadaRemoto
- ¿Qué hace un Technical Support Engineer? Tu misión, si decides aceptarla, será resolver problemas de alta... ...(ORM, Workflows, Report Engine, BI, AI) Beneficios: ~ Sueldo basado en... ...con horario flexible. ~ Home Office 2 veces por semana después del periodo de...AprendizAutónomoDesde casaHorario flexible
- A proactive customer service partner is seeking an IT Technical Support Representative in Mexico. The role involves providing technical support... ...strong English communication skills. The position is fully remote, and a positive, inclusive work culture is promoted. #J-18808...
- ...Telecommunications Laboratories S. de R.L. de C.V. is seeking IT support professionals to deliver 24/7 global technical support. You will troubleshoot hardware, software,... ...in IT or a related field is required, along with 2-4 years of relevant experience. #J-18808-Ljbffr...
- ...Planhat is seeking talented support specialists in Mexico City to enhance customer satisfaction... ...role emphasizes critical thinking and technical aptitude, allowing employees to... ...processes, particularly with the integration of AI tools. Join a dynamic team where curiosity...Trabajo híbrido
- ...Position: Customer Technical Support Specialist Location: Mexico... ...to manage complex escalations in product‑ or technology... ...with Product, Engineering, Operations, or related... ...escalation, lead support, or Tier 3‑focused support role... ...for Tier 1 and Tier 2 support. This role partners...
$50,000 por año
...connects elite creative and technical talent with leading AI research labs.... ...Position: Customer Success Engineer (LatAm) Type:... ...Location: Remote Role Responsibilities... ...Respond to support requests from Mercor... ...Next.js , etc.) OR 2-5 years of experience...Trabajo remotoTrabajo de veranoContrato- ...The Role As a First Line Technical Support Engineer, you will provide high-quality... ...Intelligence, and uses AI and Machine Learning to unlock... ...hybrid approach that includes 2-3 designated office days... ...we embrace the advantages of remote work, we also maintain the vital...Pasantías remuneradasPrácticaTrabajar en la oficinaDesde casaRemotoTrabajo híbridoTurno rotativoHorario flexible2 días a la semana3 días a la semana
- ...personal para brindar soporte y resolución de incidentes de segundo nivel en Ciudad de México. El candidato ideal debe tener al menos 2 años de experiencia en atención de incidentes en entornos bancarios y conocimiento en Linux y bases de datos como PostgreSQL y MySQL....Beca
- Microsoft Office 365 Support «Semi-Senior»... ...:This is a server engineering role specializing... ...365 support. The engineer is also responsible... ...training users on AI-related Microsoft... ...Responsibilities & Duties1. Technical Support: Provide... ..., and OneDrive.2. Deployment and...Trabajar en la oficinaTrabajo híbridoHorario flexibleFin de semana
- ...Apriorit is a software engineering company, established... ...for a talented Support Engineer to ensure seamless deployment... ...Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting... ...to the company; ~ Remote work (from Monday to...Tiempo completoRemotoTrabajo híbridoLunes a viernes
$18,000
...conversable. Descripción del empleo Technical Support L3 Experiencia Nivel 1 Soporte a... ...impresoras y reparación de equipos de cómputo + 2 años Nivel 2 Manejo de redes Network,... ...en el extranjero. Apoyo técnico vía remota. Apoyo en mesa de ayuda. Seguir las...Desde casaRemotoTrabajo híbridoLunes a viernes- ...Join Bentley Systems’ Global Product Support organization as a Technical Support Engineer , delivering expert technical... ..., setup, and product features. Escalate unresolved issues to relevant teams... .... Professional Requirements ~2+ years of technical support experience...
- Inetum busca un Ingeniero de Soporte en Ciudad de México para realizar soporte técnico a usuarios, incluyendo la renovación tecnológica de dispositivos móviles y equipos de cómputo. Se requieren conocimientos básicos de hardware y software, así como experiencia en servicio...De duración determinadaRemoto
- A leading software engineering company is seeking a talented Support Engineer to ensure seamless deployment and operations of systems for a prominent fintech client... ...skills, and hands-on AWS knowledge. This remote role offers excellent benefits including career advancement...Remoto
- ...Overview The Technical Support Engineer II serves as the primary technical contact for platform users... ...via chat, phone, or email, manages escalations from Support, Sales, and Customer Success... ...interruptions. Requirements ~2+ years of experience working in a technical...Trabajo híbrido
- ...Junior Technical Support Engineer We have an opportunity for a Junior Technical Support Engineer to join our Support Operations team in Trivandrum... .... Be a Contributor — What You’ll Do Provide remote technical support for Infoblox customers and partners Take...Trabajo híbridoTurno de nocheHorario flexibleTrabajo por turnosFin de semana
- BENTLEY SYSTEMS, INC. is seeking a Technical Support Engineer in Mexico City. The role involves providing expert technical guidance, troubleshooting... ...and collaborating with global teams. Candidates should have 2+ years in technical support, a bachelor’s degree in a...
- ...means that NielsenIQ support specialists are... ...quality and in-depth technical support to... ...urgent issues and escalate appropriately, participate... .... Liaise with Engineering & EIT team for... ...to have at least 2 years of Hands-on... ...artificial intelligence (AI) tools at various...PrácticaInicio inmediatoHorario flexibleTrabajo por turnos
- ...de mejora. Tendrás éxito en este puesto si cuentas con: • Diploma de escuela secundaria o GED requerido. • Puede requerirse certificación técnica o título de asociado. • Generalmente, se requieren de 2 a 4 años de experiencia en el área de responsabilidad....
¿Desea recibir más vacantes?
Suscríbase y reciba vacantes similares a Remote Technical Support Engineer — AI CX & Tier 2+ Escalations. ¡Sea el primero en aplicar!
Búsquedas relacionadas
- it support engineer Ciudad de México
- ingeniero de ti Ciudad de México
- ingeniero soporte Ciudad de México
- support engineer Ciudad de México
- soporte tecnico sin experiencia Ciudad de México
- IT support Ciudad de México
- technical support Ciudad de México
- servicio tecnico electronica Ciudad de México
- practicante de soporte tecnico Ciudad de México
- soporte tecnico desde casa Ciudad de México


