Quality Operations Coordinator

Description

What You Will Do?

Coordinate and execute daily quality operations on the shop floor to ensure that products, processes and systems meet GM quality requirements (SPQRCE, BIQ, GMS), supporting the Quality Operations Manager and shop leadership in achieving plant and corporate quality objectives.

Responsibilities:

Daily Quality Performance: Monitor DRR, FTQ, GCA, GSIP and internal defect metrics for assigned area; escalate gaps and support containment / correction. Validate that quality alerts, JES/SOS/TIS and control plans are correctly implemented and followed on the line. Coordinate yard holds / containments, verification of rework and proper release of stock.

Problem Solving & Continuous Improvement: Lead or support root cause analysis (Red X / 7 Diamantes / 5 Why / Fishbone) for line issues and SPQRCE BPDs. Generate and track corrective actions, ensuring on-time closure and effectiveness checks. Support BIQ/GMS “ask–look–for” readiness for audits and internal calibrations.

Process & System Management: Maintain PFMEA, control plans and SIP/Verification Station documentation aligned with current process.

Use GSIP, GCA, PRTS and other GM systems for data analysis, trend monitoring and reporting. Coordinate change management for quality-related process changes (PFCM, change control, bypass management).

Shop Floor Support & Coaching: Partner with TL/GL/SL to ensure operators understand quality standards, defect definitions and escalation paths (Andon, CARE, etc.). Provide feedback and quick training refreshers on quality topics (defect recognition, error-proofing use, reaction plans).

Participate in layered audits, GMS/BIQ walks and 5F/ops meetings as quality representative for the area.

Safety & Compliance: Ensure that quality activities and rework processes comply with safety, environmental and regulatory requirements.

Support tracking and closure of quality-related findings from ISO/IATF, BIQ, WSS and internal audits.

Work Appropriately

On Site: This position requires working on site on a full-time basis.

This position requires to change shifts (4x3)

Qualifications:

- Bachelor’s degree in engineering, Quality, Manufacturing or related field (or equivalent experience).

- Experience in manufacturing quality or production operations.

- English: Upper-intermediate manages technical vocabulary, participates actively in meetings, gives simple presentations, and writes clear reports.

Working knowledge of:

- PFMEA, Control Plans, PPAP basics.

- BIQ / GMS concepts and layered audits.

- Problem solving methods (Red X, 7 Diamond, 8D, etc.).

- Ability to analyze data (Excel / Power BI / GSIP reports) and translate it into clear actions.

- Strong communication skills to interact with operators, GL/SL, ME, - Maintenance and leadership.

Key Competencies:

- Customer & safety focus

- Analytical and data-driven decision making

- Drive for results / sense of urgency on the line

- Collaboration and influence without authority

- System and process discipline (follow-up, documentation, standard work)

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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