IT Support Engineer I (Hermosillo)

IT Support Engineer I

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join us today! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Responsibilities

• Provide comprehensive technical support to coworkers.
• Research, resolve, and respond to inquiries.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
• Assist with activities to triage and elevate any system or network outage to reduce downtime.
• Assist with technical projects.

Qualifications

• Troubleshooting in a multi-user high availability environment
• PC repair, troubleshooting, deployment
• Networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP)
• Supporting and maintaining a corporate network environment experience
• IT client, server, and network service delivery experience (optional)
• Windows Server technologies: AD, DFS, Print Services, SCCM experience (optional)

Requirements

On-Site Position in Hermosillo, Sonora

• Knowledge of networks (Installing WLAN, LAN, WAN, VPN, DNS)
• Familiarity with scripting languages (Python, Shell, PowerShell)
• Corrective and preventive maintenance of PCs (Proper configuration of both hardware and software)
• Relational or non-relational databases
• Knowledge of Linux terminal (Executing commands, analyzing logs, containers)
• Control of network devices such as printers, servers, phones (optional)
• Active Directory (optional)
• English B2

What We Offer

• Salary: $14,000 net
• Superior law benefits
• Opportunity for growth
• Ongoing training
• Working hours: Monday to Friday from 8:00 am to 4:00 pm, and Saturday from 9:00 am to 2:00 pm

Good luck with your process! We look forward to meeting you!