Passenger Operations Intern (Cuauhtémoc)

Intern - Passenger Operations Team (LI-Hybrid)

From day one, you’ll join a collaborative, global culture where your work will help shape the passenger experience and support the company’s growth.

Responsibilities

• Assisting in the design and execution of passenger loyalty and retention initiatives.
• Supporting the development of incentive programs and analyzing their performance.
• Collaborating with Product, Marketing, CX, Marketplace, BI, and DS teams to strengthen the value proposition for high-value riders.
• Helping analyze user behavior and market trends to identify opportunities for improving engagement and retention.
• Contributing to ongoing projects with a proactive, problem-solving mindset.

Qualifications

• A strong interest in strategy, analytics, or operations, with a desire to learn in a real-world business environment.
• Basic knowledge of data analysis (Excel required; SQL is a plus).
• Strong communication skills in English and Spanish.
• Curiosity, adaptability, and a proactive attitude toward problem-solving.
• A willingness to take ownership of tasks and contribute as part of a team.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions; we can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. We communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the core of our business. We seek to do the right thing, speak our minds, and listen to each other.
• We always strive to do better - We venture beyond our comfort zones, learn from our mistakes, and help each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences make us distinct; we respect each other and strive for equal opportunities for all.

We are committed to building inclusive and diverse teams and creating a workplace free from discrimination and harassment, so we can create better products, make better decisions, and better serve the communities we’re a part of.