Appointment Setter

As an Appointment Setter Agent at Necodex, you will be the first point of contact for patients seeking dental care, ensuring a smooth and welcoming experience. Your role is critical in managing patient inquiries, scheduling appointments, and supporting the dental clinics operations through efficient communication via phone, email, and messaging platforms. Your professionalism and empathy will help patients feel valued and confident in their care. Key Responsibilities: Patient Communication & Scheduling: Handle inbound and outbound calls to assist patients with appointment bookings, rescheduling, and reminders.Respond to patient inquiries via phone, email, or messaging platforms with clarity and compassion.Provide accurate information about dental services, clinic locations, and insurance/payment options. Patient Support & Satisfaction: Ensure every patient interaction is warm, professional, and aligned with healthcare standards.Address patient concerns with empathy, escalating urgent issues to the appropriate clinic staff when necessary.Maintain patient confidentiality and adhere to HIPAA/data protection guidelines at all times. Appointment Coordination & Database Management: Schedule, confirm, and update patient appointments in the clinics scheduling software/CRM.Follow up on missed or canceled appointments to optimize clinic schedules.Keep patient records accurate and up to date in the system. Collaboration & Performance: Work closely with dental clinic staff and marketing teams to manage patient flow and promotional campaigns.Meet daily/weekly targets for call volume, appointment bookings, and patient follow-ups.Provide feedback to improve patient engagement strategies and service quality. Skills & Competencies: Excellent conversational English (clear pronunciation, friendly tone).Strong active listening and problem-solving skills to address patient needs.Ability to handle sensitive situations with patience and professionalism.Basic computer proficiency (data entry, email, multi-tasking between systems). Este empleo viene de Talenteca.com: