Concierge Manage Print Service Analyst Agent (San Pedro Tlaquepaque)

Responsibilities

• Drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
• Collaborates closely with various stakeholders, including senior management, cross-functional teams, and external partners, to ensure processes support overall business objectives.
• Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards.
• Conducts in-depth data analysis, leveraging analytical tools and techniques, to identify trends, root causes, and areas for process improvement.
• Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.
• Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
• Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.
• Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.
• Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.

Education & Experience

• Advanced proficiency in spoken and written English.
• Microsoft Excel proficiency.
• Experience with PowerBI, a plus.
• Four-year or graduate degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field, or an advanced degree with 3-5 years of work experience.

Cross-Org Skills

• Teamwork
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.