Account Manager - Contract Logistics (San Juan del Río)

Acerca de la empresa

CJ Logistics, a logistics services company encompassing import and export management, domestic transport, warehouse operations, and last-mile delivery to optimize efficiency and meet our clients' logistics needs.

Job Title and Location

Account Manager – Contract Logistics, Industrial Park Queretaro

Overview

The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing accounts.

Key Responsibilities

• Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
• Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments.
• Analyze performance metrics, prepare reports, and lead regular business reviews with clients.
• Handle issue resolution and escalation management to maintain service continuity.
• Identify and implement process improvements to enhance efficiency and service quality.
• Develop strategic account plans to drive retention and organic growth (upselling/cross‑selling).
• Support pricing reviews, renewals, and contract negotiations.
• Act as the “voice of the customer” within the organization, ensuring alignment between client expectations and operational capabilities.

Requirements

• Bachelor’s degree in Logistics, Business, Engineering, or related field.
• 3–5 years of experience in account management, operations, or customer service within warehousing.
• Excellent interpersonal, communication, and problem‑solving skills.
• Strong analytical mindset and ability to manage multiple accounts simultaneously.
• Proficiency in MS Excel, Power BI, or other data visualization tools.
• Fluent in English and Spanish.

Preferred Skills

• Experience with large or regional key accounts.
• Knowledge of warehouse and transportation management systems (WMS/TMS).
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.

Additional Benefits and Perks

• Salary based on experience.
• Legal benefits and additional benefits.
• Work schedule: Monday - Friday, no problem with transportation to the workplace.

EEO Statement

“This company strictly prohibits forced labor, child labor, and any form of discrimination. Our hiring and employment processes are conducted in accordance with the Federal Labor Law, under the principles of equality, dignity, and respect for human rights.”