Fraud Analyst (Xico) (Valle de Chalco Solidaridad)

Fetch is a leading mobile rewards platform used by millions of U.S. users. The company has delivered more than $1B in rewards and is backed by major investors such as SoftBank and Univision. We are hiring a full‑time Fraud Analyst who will ensure users receive accurate rewards and protect the platform from fraudulent activity. The role requires working Saturdays and Sundays 9am‑6pm CST in addition to three weekdays.

Scope of Responsibilities

• Review user accounts and activity daily for potential fraud.
• Follow established processes to mitigate revenue loss and prevent future fraud.
• Identify indicators of fraudulent behavior through manual review and data analysis.
• Suggest new methods to detect fraud early or improve existing processes.
• Collaborate with support and users to maintain a seamless experience; Escalate widespread issues or trends.
• Meet daily, weekly, and monthly performance expectations aligned with team and department goals.
• Stay informed in a fast‑paced environment by consuming support communications and resources.

Qualifications & Expectations

• Fluency in written and spoken English.
• Technically proficient; comfortable using Google for research.
• Fast learner with strong communication skills.
• Adaptable to change; can thrive in a dynamic environment.
• Self‑motivated and able to meet quotas while maintaining quality and accuracy.
• Open to feedback and continuous improvement.
• Positive attitude and strong sense of accountability.
• Resourceful problem‑solving skills.
• Team‑mindset and service‑oriented; focus on best interests of users.
• High focus and ability to handle repetitive tasks.

We Measure Success By

• Minimizing fraud and protecting revenue.
• Maintaining user retention and low friction.
• Achieving individual and team performance goals.
• Employees enjoying their work and representing Fetch positively.

Fetch is an equal employment opportunity employer.