Bilingual Front Desk Agent (Isla Mujeres)

If you are looking for a position that welcomes your upbeat and positive personality, consider becoming a front desk concierge representative at our facility. You will greet guests warmly, help at a moment's notice, and manage multiple tasks simultaneously.

This role offers the possibility of promotion to Team Leader within a short period, so we value experience in concierge and front desk operations, organization skills, proactive attitude, and people management. Teamwork and positive communication with coworkers are essential to our company.

Responsibilities

• Ensure outstanding customer care at all times.
• Maintain a friendly, professional, cheerful and courteous demeanor.
• Accurately answer inquiries from potential guests and accept hotel reservations.
• Consistently resolve guest problems and complaints promptly and efficiently.
• Respond to telephone and in‑person inquiries regarding reservations, hotel/villa information, and guest concerns.
• Use suggestive selling techniques to sell room nights and increase occupancy and revenue.
• Train and direct the workflow and processes of the front desk.
• Coach and counsel front‑desk team members to ensure a quality operation.
• Maintain adherence to company credit limit policies.
• Allocate rooms to expected arrivals based on guest preferences and special requests.
• Handle phone calls and messages for guests promptly and professionally.
• Cross‑check all billing instructions for accuracy.
• Handle private boat group arrivals, pre‑register guests, and ensure payment is made in full or billing is correct.

Technical Skills

• English spoken & written (90% proficiency)
• Excel, Google Drive, Google spreadsheets
• Experience with OTA, PMS & channel managers (preferred)
• WhatsApp communication with on‑site villa teams and guests
• Record keeping on company computer and shared Google Drive

Job Types

• Full‑time, contract
• Contract length: 1 month
• Pay: From $12,… per month
• Location: In person, residencial Caracol, QRoo. Relocation or reliable commute required.

Qualifications

• Front Desk Concierge experience: minimum 1 year (required)
• English language proficiency (required)
• Driver’s License (required)

Work Location: In person. Expected Start Date: 30/10/2024.