Order Admin (Guadalajara)

Job Summary

Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer’s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes.

Responsibilities

• Provide customer facing support for regional or country-specific scope via telephone and email.
• Process and follow up on customers' purchase orders accurately.
• Execute day-to-day support activities and transactions for Indigo and non-Indigo areas, including: order management, training coordination, quoting, crediting, returns & replacements, administration and log relocations, cancellations, and customer disputes.
• Collaborate with internal teams to identify system requirements and ensure effective communication.
• Adhere to regional guidelines for quoting, ordering, post-ordering, and invoicing matters.
• Resolve basic system connectivity issues following company guidance.
• Achieve assigned KPIs in a timely and high-quality manner.

Qualifications

• 2–3 years of experience in a related role.
• Professional demeanor with initiative to work independently and ability to follow instructions.
• Fluent communication in English and Spanish.
• Strong communication skills and ability to work with internal teams to identify requirements.
• Proficiency with Microsoft Office and Internet browsers.
• Able to meet client needs and offer effective solutions; sensitive communication.
• Process knowledge and ongoing education aligned with transformational initiatives.
• Documentation of cases within assigned systems or platforms as required by business needs.
• Ability to cover assigned activities according to specific schedules.

Certifications

• Bachelor's degree in Finance, Business, Economics, Industrial Engineering or equivalent.

Salary

Salary $18,000 Pesos per month