Nurse English (Guadalajara)

Overview

The Endocrinology Nurse, Bilingual role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey, including onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes.

Responsibilities

• Support all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.
• Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and to provide within scope, accurate information, when responding to customer inquiries.
• Demonstrate ability to navigate complex customer interactions using evidence‑based clinical knowledge and assessment, to promote the benefits of insulin pump therapy and explain the operation and use to existing and new customers.
• Competently review and educate on diabetes data management reports within data management platforms/Omnipod products to gather insights and assist customer in HCP conversations and follow up.
• Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels and KPIs.
• Holiday, evening, and/or weekend coverage may be necessary.

Qualifications

• Bachelor's degree in a clinical field of study.
• Bilingual skills, being proficient in both English and Spanish, required.
• Proficiency with computers, including Microsoft Suite and Salesforce.
• Experience working with insulin pumps and continuous glucose monitoring systems, a plus.
• Prior industry/commercial experience, preferred.
• Experience with virtual or phone based clinical support or other relevant environment, a plus.
• Requires sitting and standing associated with a normal office environment.

Location & Work Arrangement

This position requires in person, office work.

• Onsite, eligible for Hybrid Work.