Technical Support Specialist, Customer Service (call center)
MAQUILADORA IMPORTANTE .
Job Scope
Skilled Technical Support Specialist who provides essential troubleshooting and support for hardware products.
Role includes diagnostics, system configuration, monitoring, maintenance, resolving network and setup issues, and creating how-to documentation.
Provide comprehensive technical support and monitoring for branded hardware.
Diagnose and troubleshoot technical issues that includes: connectivity, scanning OCR accuracy, software updates, hardware issues, and display malfunctions.
Assist users with special requirements via customer follow-up system, by email or phone.
Document customer interactions, common issues, and resolutions in a follow-up system.
Manage computer information systems, including configuration, monitoring, and maintenance tasks.
Contributes to network troubleshooting and related problem-solving activities.
Handle additional duties and projects as needed. Required Knowledge/Qualifications:
Fluent bilingual is a must,
Strong problem-solving skills,
Exceptional customer service abilities,
At least 2 plus years prior experience in customer support, technical support, or a related role.
Familiarity with special assistive technology, or accessibility tools.
Ability to explain technical concepts in a clear and simple manner.
Proficient in Windows desktop, server operating systems, MacOS, IOS, Microsoft Office, various browsers, PC/Laptop configuration, registry systems, remote desktop, and VPN environments, including accessibility settings and system configurations.
Excellent problem solving, analytical, and troubleshooting skills.
Outstanding verbal and written communication skills; ability to effectively convey information to executives, business stakeholders, technical staff, and vendors.
Demonstrated customer service excellence and strong interpersonal abilities.
Capable of working independently as well as collaboratively in team settings.
Skills/Abilities
Knowledge of CCTV-based OCR magnification systems, including desktop and portable electronic magnifiers.
Knowledge of screen readers, speech synthesis, and OCR solutions.
Background in hardware diagnostics and minor repairs for CCTV OCR equipment.
Experience working with visually impaired individuals or in the assistive technology field.
Skilled Technical Support Specialist who provides essential troubleshooting and support for hardware products.
Role includes diagnostics, system configuration, monitoring, maintenance, resolving network and setup issues, and creating how-to documentation.
Provide comprehensive technical support and monitoring for branded hardware.
Diagnose and troubleshoot technical issues that includes: connectivity, scanning OCR accuracy, software updates, hardware issues, and display malfunctions.
Assist users with special requirements via customer follow-up system, by email or phone.
Document customer interactions, common issues, and resolutions in a follow-up system.
Manage computer information systems, including configuration, monitoring, and maintenance tasks.
Contributes to network troubleshooting and related problem-solving activities.
Handle additional duties and projects as needed. Required Knowledge/Qualifications:
Fluent bilingual is a must,
Strong problem-solving skills,
Exceptional customer service abilities,
At least 2 plus years prior experience in customer support, technical support, or a related role.
Familiarity with special assistive technology, or accessibility tools.
Ability to explain technical concepts in a clear and simple manner.
Proficient in Windows desktop, server operating systems, MacOS, IOS, Microsoft Office, various browsers, PC/Laptop configuration, registry systems, remote desktop, and VPN environments, including accessibility settings and system configurations.
Excellent problem solving, analytical, and troubleshooting skills.
Outstanding verbal and written communication skills; ability to effectively convey information to executives, business stakeholders, technical staff, and vendors.
Demonstrated customer service excellence and strong interpersonal abilities.
Capable of working independently as well as collaboratively in team settings.
Skills/Abilities
Knowledge of CCTV-based OCR magnification systems, including desktop and portable electronic magnifiers.
Knowledge of screen readers, speech synthesis, and OCR solutions.
Background in hardware diagnostics and minor repairs for CCTV OCR equipment.
Experience working with visually impaired individuals or in the assistive technology field.
Vacante publicada el 10 días atrás
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