Sr. Customer Success Analyst

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

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Req ID: 77758 

Description

The Senior Customer Success / Forecast & Analytics Lead plays a critical role in supporting Skyworks’ business by driving forecast creation, demand alignment, and analytics-led decision-making across customers, Sales, and Operations. This strategic, customer-facing position partners closely with internal stakeholders and key customers to improve forecast accuracy, close gaps between demand signals and bookings, and develop scalable processes that enhance visibility and execution. The role combines deep analytical expertise with strong stakeholder engagement, focusing on building robust forecasting frameworks, advancing data-driven insights, and enabling more predictable, efficient business outcomes.

Responsibilities

Forecast Creation & Demand Alignment (Primary Focus)

• Own the end-to-end forecast creation process, partnering with customers, Sales, and Demand Management to drive alignment across demand signals
• Develop and implement forecasting frameworks, methodologies, and review cadences to improve accuracy and predictability
• Analyze forecast vs. order (PO) gaps and lead initiatives to close discrepancies and improve booking conversion
• Establish governance around forecast integrity, backlog alignment, and demand visibility

Analytics & Process Development

• Lead the design and implementation of analytics-driven processes to improve forecasting, booking performance, and operational visibility
• Build and maintain dashboards, KPIs, and reporting frameworks (forecast accuracy, backlog health, on-time delivery)
• Identify trends, root causes, and systemic issues, and translate insights into scalable process improvements
• Partner with cross-functional teams to drive automation and digital transformation of forecasting and planning workflows

Customer & Sales Strategic Engagement

• Act as a strategic interface between customers, Sales, and Operations, focusing on demand planning and long-term alignment
• Lead structured cadence with key stakeholders (forecast reviews, backlog alignment calls)
• Influence customer and Sales behaviors to improve forecast discipline and booking accountability

Operational Oversight

• Oversee the full customer fulfillment landscape:
  • Quote → Order entry → Delivery
• Ensure alignment between forecast, order management, and fulfillment execution
• Monitor performance against customer delivery commitments (CSD) and drive corrective actions where needed

Expedite & Risk Management

• Identify risks to supply, forecast, and delivery commitments and drive proactive mitigation strategies
• Partner with Demand Management to address root causes and improve upstream planning

Required Experience and Skills

Competencies

• Strategic thinker with strong forecasting, demand planning, and analytics expertise
• Advanced analytical skills with ability to translate data into actionable business insights
• Strong proficiency in Excel and analytics tools; experience with SAP, Oracle, Salesforce, Power BI preferred
• Ability to challenge assumptions, probe root causes, and influence stakeholders
• Strong executive communication and relationship-building capabilities
• Highly organized with a focus on process design, governance, and scalability
• Self-starter with ability to operate in a fast-paced, global environment
• Continuous improvement mindset with focus on automation and efficiency
• Collaborative, cross-functional team player

Qualifications (Requirements)

• Bachelor’s degree or equivalent experience
• 6+ years experience in customer success, sales operations, demand planning, or supply chain analytics
• Proven experience in:
  • Forecast creation and demand alignment
  • Analytics and reporting development
  • Process design and transformation initiatives
• Hands-on experience working with customers and cross-functional stakeholders
• Strong communication skills with ability to engage at both operational and executive levels

Skyworks is proud to be an equal opportunity employer supporting diversity in the workplace.