Entry Level Site Reliability Engineer (Polanco)

Site Reliability Engineer

About The Role

• Diagnose site reliability issues from multiple sources (QA Team, System Monitoring, etc.)
• Driving efficiencies and reducing risks from a technology perspective
• Researching capabilities, testing new solutions, recommending and implementing new technologies to improve our effectiveness
• Collaborating and partnering with cross-functional teams to solve intractable problems and devising solutions to improve the products and services we offer our customers
• On a rotating schedule, being available for on-call issue intake and/or resolution

About You

• Bachelor's degree in Computer Science or Computer Engineering is preferred, in a related field, or equivalent practical experience
• You are familiar with at least one language such as Python, Java, C#, JavaScript, or Ruby
• Basic understanding of the command-line and scripting for Windows and Linux/Unix systems as they pertain to the cloud platforms (AWS, Azure, Google Cloud)
• Understand the basics of software development and cloud operations such as CI/CD pipelines and related practices
• You are familiar with modern hybrid cloud networking, web technologies, and containers (Docker, Kubernetes)
• You understand the core concepts of databases
• You understand the core concepts APIs
• You have an understanding of object-oriented design, data structures, and algorithms, or can follow coding practices and standards

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected
• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our versatile work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, and Stronger Together
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world