Business Analytics Manager

Business Analytics Manager

Position Overview

Farahi Law Firm is an award-winning personal injury firm dedicated to fighting for the injured and delivering exceptional legal representation. We are a fast-growing, client-centric team that values aggressive advocacy, innovation, and community impact. The Business Analytics Manager owns performance management, operational analysis, and data-driven improvement strategy for a department with a strong focus on performance management. This is a people-manager role: the Business Analytics Manager leads a team, sets performance expectations, and is directly accountable for their team's output, in addition to owning process improvement and analytics work.

Key Responsibilities

Team Leadership and Performance Management

• Lead, coach, and track the performance of the team, setting clear performance expectations.

• Conduct regular one-on-ones, performance reviews, and coaching sessions to close performance gaps.

• Build a culture of continuous improvement and high performance within the team.

• Develop and implement strategies and action plans to improve team and department performance.

Performance Analysis and Process Improvement

• Design and maintain KPI/OKR frameworks and dashboards for the department.

• Conduct time-and-motion studies, root-cause analysis, and performance studies to identify improvement opportunities.

• Lead Lean Six Sigma-driven process improvement initiatives.

• Create and maintain process maps using Lucidchart.

Project Management

• Manage end-to-end projects using Agile-based project management practices.

Requirements & Qualifications

Required

• 8–12 years of experience in Operations, Business Analysis, or a related field.

• 3+ years of experience directly managing and developing a team.

• 2+ years of experience presenting findings and recommendations to senior management.

• Strong Google Sheets/Excel skills (5+ years).

• Experience with at least one BI tool: Power BI, Tableau, or Looker Studio (2+ years).

• Process mapping experience using Lucidchart (2+ years).

• Working knowledge of Agile project management practices.

Preferred

• Bachelor's degree.

• Lean Six Sigma Certification (Yellow Belt/Green Belt or higher).

Core Competencies

• Analytical thinking

• Strategic mindset

• Leadership and coaching

• Stakeholder communication

• Attention to detail

• Comfort operating in a metrics-driven environment