Customer Success Manager (San Pedro Garza García)

Key Responsibilities

• Customer Relationships
• Customer Insights : Collect and analyze customer feedback and data to inform strategies for both development and experience enhancements. NPS
• Customer Journey Mapping : Analyze the entire customer journey to identify touchpoints and improve the overall experience.
• Cross-Functional Collaboration : Work closely with marketing, sales, product development, and customer service teams to ensure a cohesive approach to customer engagement.
• Performance Metrics : Establish and monitor KPIs
• Problem Solving : Address and resolve customer issues promptly to enhance satisfaction and retention.
• Budget Management : Oversee budgeting processes, ensuring financial targets are met.
• Strategic Planning : Develop and implement business strategies aligned with organizational goals.
• Sales Strategy : Implement sales strategies that focus on customer needs, aiming to drive revenue through upselling and cross-selling opportunities.

Skills and Qualifications

• Customer-Centric Approach
• Strong Communication Skills
• Analytical Mindset
• Problem-Solving Skills

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $75,000.00 - $80,000.00 al mes

Incentivos

• Seguro de gastos médicos
• Seguro de vida

Tipo de jornada

• Diurno

Escolaridad

• Licenciatura terminada (Obligatorio)

Lugar de trabajo: Empleo presencial