Asesor de Ventas de Temporada- Plaza La Ceiba (Culiacán Rosales)

TEAM MEMBER

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

Customer Experience

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves happy on every occasion by listening, understanding the situation and finding a resolution.
• Share product knowledge for the current add on when styling customers.
• Complete customer bag checks when required.

Sales

• Have a clear understanding of store’s targets set daily, weekly and monthly and how the store is tracking on a daily basis.
• Assist in the overall achievement of store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve on all company KPI's.
• Utilize all tools within store diary to achieve KPI benchmarks.

Ear Piercing

• Have a clear understanding of the proper use of the mechanical stud and clasp ear device.
• Provide safe and sanitary ear piercing to customers.
• Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens.

Visual Merchandising and Housekeeping

• Assist in merchandising and housekeeping.
• Execute all floor updates, range updates and promotions exactly as per planogram.
• Set ups completed as per sale guidelines.
• Signage needs to be correct and up to date as per guide in the Lowdown and on planogram.
• Ensure ‘time to shine’ (morning cleaning) and ‘recovery’ (end of day merchandising) is completed daily.
• Ensure store is clean and tidy for customers at all times.
• Order cleaning products as required.
• Log all maintenance issues through the ‘Service Desk’ within 24 hours (excluding Maintenance and Marketing).
• Keep the backroom clean and tidy – no stock in backroom.
• Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.).

Product Management

• Ensure the stock is processed according to company standards (IBT’s etc.).
• Product must be replenished into ranges once deliveries are received within 24 hours.
• Complete stock audits daily/weekly by end of day Friday.
• Refill product from cupboards every day.
• Excess must be organized to Lovisa standards – each style bagged separately, and each product group bagged separately within each range; any styles that may tangle need to be individually bagged.
• Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto the floor.
• All non-repairable product must be scanned out the same day found.
• Complete visual merchandising and store promotional directives, including product placement, fullness, appropriate pricing and POS material.

Brand Ambassador

• Ensure you’re presented as per current Lovisa Style Guide.
• Wear the team piece on every shift.
• Conduct yourself in a professional manner at all time.

Communication

• Read, understand and act on all points in the Lowdown and any Lovisa Communication notifications.
• Maintain open lines of communication and utilize the Store Diary daily.

Other

• Comply with all aspects of the Lovisa Employee Manual.
• Comply with all aspects of the Lovisa Security Manual.
• Stay up to date with all policies and procedures.
• Maintain security awareness as per Lovisa policy.
• Use daily cash up sheets to ensure cash register balances at all times.
• Be coachable, versatile and proactive in style.
• Adhere to start/finish times as per roster within retail hours; any hours worked outside rostered times must have expressed agreement of Regional Manager.
• Perform other duties and special projects within skill and competency level as required.

Key Measures and Accountability

• Sales vs Growth on LY.
• Average Dollar (Ave $) Above company benchmark.
• Items per sale (IPS) Above company benchmark.
• Add-On 15% and above.
• LOLA completion 90% Completion.

To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the Manager, according to your skill and competency level.