Application Specialist

Job Type: Permanent, full-time
Company: Enactor ( )
Location: Mexico City, Mexico (Remote) Job Title: Application Specialist – Retail POS Sector: Enterprise Retail Software
Requirement: 10+ years Salary: To be advised based on fit with a role with a bonus scheme linked to performance

Enactor is seeking an experienced Application Specialist to support the implementation and delivery of its unified commerce platform for enterprise retail clients. Based remotely in Mexico City, this role involves working closely with global teams and customer stakeholders to configure, customise, and integrate retail POS and store systems. You will lead requirement gathering, system implementation, and technical workshops while acting as a trusted product expert. This is a hands‑on, client‑facing role ideal for professionals with strong retail systems knowledge, technical expertise, and a passion for delivering scalable, high‑quality solutions.

About our company

Enactor is a cloud‑based, unified commerce platform for retailers, offering a next‑generation Point of Sale (POS) and order management system built on flexible microservices and low‑code tools, enabling seamless omnichannel experiences, self‑checkout, mobile POS, and offline resilience for large enterprises and specialty stores. It provides central management (Estate Manager), allowing retailers to unify online/offline channels, manage promotions, inventory, and clienteling, and quickly adapt solutions without heavy reliance on vendors.

The Role

This position is a hands‑on role dedicated to helping large, complex retail clients implement the Enactor applications and systems in their businesses. You will be working with technical and business people within customer teams to define and implement application configurations, application enhancements, customizations and technical integrations between systems.

The role reports to the technical head in the USA and will work closely with colleagues in the USA, UK and Sri Lanka to define application and integration requirements and see them configured and implemented. You will become the first port of call for product expertise by our customers and will work with development teams in Sri Lanka to see customer requirements implemented and delivered.

Much of the time you will be working with our customers and partners defining functional and technical requirements in the area of POS, store inventory and customer systems and assisting them in configuring our applications to meet their requirements. You will also run workshops, training programs and technical sessions to educate, discover and refine requirements.

Requirements

A detailed knowledge of retail store processes and how they are implemented and supported by IT systems is vital and over time you will be expected to become expert in the capabilities, use and implementation of the Enactor applications.

The job is a senior technical and application role and consequently the individual must be able to handle themselves with confidence both within Enactor and with senior individuals within our customers and partners. Proven organizational and presentation skills are needed. You will have the ability to understand complex application and technical environments, taking technical requirements and driving them through to well designed solutions.

Day‑to‑day the job will be to engage with our customer’s application and technical teams to help them implement the Enactor software into their businesses. You will love the challenge of solving problems and have a thirst for application and technical knowledge.

Key Responsibilities:

• Stakeholder Management
• Requirement Gathering and Analysis
• System Implementation and Support
• Project Delivery

Qualifications & Key Competencies

Academic Background

• Degree level qualification in computer science or equivalent
• At least 10 years previous experience in a similar role working for either a retail systems software provider or large retail
• Good knowledge of store systems such as POS, Clienteling, Loyalty and store payment systems
• In‑depth knowledge of the analysis, design, implementation and evaluation of IT systems

Technical Expertise

• A good understanding of XML, JAVA, Rest API, Soap, API, JSON, React
• Good working knowledge of database systems such as MariaDB, MySQL and SQL Server
• Good Linux and Windows configuration and administration skills