Digital Services Lead

About the Role

The Digital Services Lead will ensure delivery of Digital support, end user compute and infrastructure services to Woodside’s operational assets and offices in Mexico. Leveraging their experience of Digital’s processes and systems, they will work closely with the customers and across various teams in Digital to drive improvements to the service and the stability of the platforms. They will also manage partnerships with IT vendors and coordinate their resources.

Duties & Responsibilities

Leadership & Performance

• Lead the regional digital Services delivery activities
• Coordinating work within a multi-vendor IT operations environment

Work Processes and Systems

• Ensure all elements of Digital delivery adhere to site specific requirements, including Management of Change, Integrated Operations Planning and Permit to Work
• Monitor the local IT services for delivery against the Contract Scope and associated Service Level Agreements
• Collaborate with key stakeholders across Digital functions to ensure their business context and priorities are understood and addressed
• Be responsible for robust handover‑to‑support processes, including effective knowledge transfer and training for the customers

Excellence

• Responsible for maintaining strong relationships with key external vendors to ensure Digital services are delivered up to standards and agreed service levels
• Responsible for improving service quality and using data to actively measure and report on the service and platform health
• Maintain vigilance on costs, identify opportunities for cost savings and champion those initiatives

Technical

• Responsible for providing customers with technical consultancy and quality support to manage risks and ensure business impact is considered
• Responsible for handling, tracking, prioritising escalations and actively participate in major Digital incident responses, resolving root cause where possible
• Participating in the planning, management and delivery of IT minor enhancements, projects and technical roadmap activities

HSEQ

• Responsible for work execution on site to ensure all work is completed to the conditions of the associated risks and work permits

Continuous Improvement & Delivery Excellence

• Drive improvements in capital digital delivery practices, standards, and integration approaches
• Strengthen alignment between service Delivery and broader Digital functions
• Improve predictability, efficiency, and quality of Digital outcomes

Technical Capabilities & Competencies

• A minimum of five (5) years post qualification experience in IT Industry
• Experience in coordinating work within a multi‑vendor IT operations environment.
• Experience with vendor relationship management (both Product and Managed services vendors)
• Proven ability to solve problems, multi‑task, prioritise, guide and influence internal and external stakeholders
• Excellent interpersonal and communication skills in English
• Tenacity – ‘passion and drive for getting things done!'

Skills & Experience

Qualifications

• Bachelor’s degree in technology, or related discipline
• Experience with IT service delivery management (ITIL 4 Certification desired)
• Experience or certification in OT, industrial systems, or cybersecurity (desirable)

Experience

• 12–15+ years’ experience in digital, engineering, or technology delivery roles
• Experience managing delivery risk, governance, and assurance in capital environments, including schedule, cost, and compliance
• Experience managing budgets and financial performance
• Experience working in asset‑intensive industries (e.g. energy, resources, infrastructure)
• Strong stakeholder engagement experience, including working with Project Directors, EPCs, and senior business leaders

If you think you can do this job but don’t meet all the criteria, that’s OK! Please apply. At Woodside, we value people with diverse experiences and backgrounds, as they provide unique perspectives that help us innovate.

Proficiency in English is preferred

Resumes are required to be submitted in English

Role Location

Tampico, Mexico

Recognition & Reward

What you can expect from us:

• Commitment to your ongoing development, including on‑the‑job opportunities, formal programs and coaching
• Industry‑leading 18 weeks’ paid parental leave for primary carer, and maintenance of superannuation or retirement benefits at the current rate during any period of unpaid parental leave for up to 24 months (plus secondary carer leave entitlements)
• Values led culture with a focus on creating a psychologically and physically safe work environment
• Active employee‑led working groups driving initiatives to build an inclusive culture
• Community volunteering opportunities
• A competitive remuneration package featuring performance‑based incentives

Diversity & Inclusion

Woodside is committed to fostering an inclusive and diverse workforce culture, which is supported by our Values. Our aim is to attract, develop and retain a truly diverse and high‑performing workforce.

Diversity encompasses various differences, including but not limited to differences in age, nationality, race, ethnicity, national origin, religious beliefs, sex, sexual orientation, intersex status, gender identity or expression, relationship status, disability, neurodiversity, veteran status, cultural background, thinking styles, experience, family background, including caregiving commitments, and education. Inclusion centres on all employees creating a climate of respect, trust and belonging, where people feel enabled to be their best and authentic version of themself.

We offer supportive pathways for all employees to grow and develop leadership skills. We encourage applications from Indigenous Peoples and those seeking a more flexible working environment, including part‑time opportunities.

Application Close Date

Applications close at 11:59pm AWST on July 3, 2026

Recruitment Policy

Woodside Energy will only accept direct candidate applications. We do not accept applications from Recruitment Agencies.