Quality Complaint Leader
Rosenberger México
Objetivo General:
Comunicación directa con los clientes para el seguimiento de las quejas relacionadas con la calidad de nuestros productos y servicios, así como el seguimiento de las acciones correctivas y preventivas. Contacto principal entre las gerencias para las reclamaciones de los clientes. Asegurando la contención hasta la verificación de la efectividad de las acciones correctivas. En coordinación y colaboración con el equipo de ingenieros de calidad de calidad, residentes en plantas de clientes y equipos multidisciplinarios.
Responsabilidades:
Contacto principal con el cliente en caso de quejas de calidad y servicio
Comunicación y gestión de actividades y reportes de los residentes en plantas de clientes
Atención y servicio a los clientes en caso de quejas
Administración y seguimiento a las fallas de campo (garantías)
Seguimiento de las reclamaciones de los clientes en los portales de clientes y en el software interno de calidad (Q-Studio)
Asegurar la creación de informes 8D en tiempos establecidos
Gestión y control de los costos de pobre calidad por sorteo
Presentación de los indicadores de proceso que le sean asignados
Seguimiento a los portales de cliente / Scorecards & acciones correctivas
Validar la Elaboración y actualización de los reportes de 8 Disciplinas que se entreguen al cliente
Brindar soporte al ingeniero de calidad y a los equipos interdisciplinarios
durante la elaboración de acciones correctivas
Promover la mejora continua e implementación de lecciones aprendidas
Auditar las acciones correctivas
Asignar los recursos necesarios para la elaboración de las acciones correctivas y preventivas
Autoridades:
Comunicación y acuerdos con el cliente
Solicitud de acciones correctivas
Detener el envió producto no conforme al cliente
Escalación a la alta gerencia cuando no se cumplan los planes de acciones correctivas
Entrenamiento:
ISO 9001:2015
IATF 16949:2016
AIAG/ CQI-20 Solución Efectiva de Problemas
Requerimientos específicos de clientes de la industria automotriz
VDA6.3 Auditoria de procesos
AIAG/ APQP Planeación Avanzada de la Calidad del Producto
AIAG/ PPAP Proceso de Aprobación de Partes de Producción
AIAG/ PFMEA Análisis del Modo y Efecto de Falla Potencial
AIAG/ SPC Control Estadístico de Proceso
AIAG/ MSA Análisis de los Sistemas de Medición
ISO 14001 Sistema de Gestión Ambiental
Experiencia Laboral:
Industria Automotriz
Experiencia como lider/jefe en puesto similar 2+ años
Experiencia como ingeniero de calidad / servicio al cliente 3+ años
Estudios:
Carrera profesional concluida.
Ingeniería eléctrica/ Industrial / mecánico/ electico/ químico/ administrador TSU / IMA/ IME/o afín.
Inglés avanzado
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