Itad Operations Manager (San Pedro Tlaquepaque)

ITAD Operations ManagerThe ITAD (Information Technology Asset Disposition) operations team in the WW Returns and Takeback Operations organization designs, implements, and manages processes for securing data, refurbishing and recycling devices, reselling and recovering used HP and non‑HP products. The ITAD Operations Manager leads a team of supply‑chain professionals, sets vision, drives business‑model strategies, and ensures safe, legally compliant asset disposition while exceeding customer expectations.

Accountabilities

• Primary voice for ITAD Operations with Renew Leadership
• Shape business model, technology development, and customer value proposition evolution
• Engage with customers, sales, and channel partners to differentiate HP ITAD
• Ensure safe, legally compliant asset disposition and cost‑effective delivery of customer value proposition
• Lead and support development and improvement of ITAD Operations processes and tools, establishing new capabilities and driving continuous improvement in quality and efficiency
• Inspire the team to work across complex and ambiguous frameworks that impact product design or market access and develop insights to influence GBU and Sales partners
• Ensure program and project discipline is in place to execute team and department initiatives
• Bring calm to periods of escalation and tension
• Manage ambiguity; turn it to HP's advantage

Responsibilities

• Accountable for results of a major program in terms of cost, direction, and people management
• Manage a team of exempt individual contributors; oversee hiring, setting and monitoring of annual performance plans, coaching, and career development
• Ensure proper tools are in place to support team and processes
• Plan, direct, and monitor operational/tactical activities of staff, involving strategic issues
• Consult with business leaders to guide and influence strategic decision‑making within a limited scope
• Provide guidance on process improvements and recommend changes align