Continuing Education Instructor (Guadalajara)

Job Summary

Bilingual Clinical Product Specialist delivering phone-based clinical support to patients with Type 1 and Type 2 diabetes. Educates users on Omnipod products, resolves technical and clinical inquiries, interprets diabetes data, and supports therapy adoption. Ensures strong customer experience, retention, and compliance through empathetic communication and evidence‑based guidance.

Responsibilities

• Provide best‑in‑class, clinically focused customer education and support via phone for all points of the customer journey (onboarding, troubleshooting, retention).
• Deliver first‑call resolution and maintain high customer retention for the Omnipod portfolio.
• Maintain up‑to‑date clinical knowledge through training and demonstrate thorough product understanding.
• Review and educate customers on diabetes data management reports within the Omnipod and related data platforms to provide insights and support HCP conversations.
• Follow standardized workflows, fully document all customer interactions in the CRM system, and meet departmental service levels and KPIs.
• Ensure compliance with company policies and clinical best practices.

Qualifications

• Bachelor’s degree in a clinical field of study.
• Fluency in English and Spanish (bilingual).
• Proficiency with computers, Microsoft Office Suite, and Salesforce.
• Experience with insulin pumps and continuous glucose monitoring systems is a plus.
• Prior industry or commercial experience in a related field is preferred.
• Experience providing virtual or phone‑based clinical support.
• Ability to sit and stand at a normal office workstation and work in person; eligible for hybrid work.
• Availability to cover holiday, evening, and/or weekend shifts as required.

Additional Information

This position requires in‑person office work; hybrid work is available. The role requires a normal office environment with required sitting and standing duties.