Professional Services, Analyst (Mexico) (Cuauhtémoc)

Overview

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Function

The Professional Services team deploys and manages the Medallia feedback platform for leading integral companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of Medallia’s largest clients on a mission critical task—helping them improve in the eyes of their customers. You will work with cutting‑edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer‑first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.

The Role

This is a hybrid role that will require 2 days/week in Mexico City office.

Responsibilities

• Collect customer requirements and create technical specifications
• Configure the Medallia platform to meet customer requirements
• Support QA, client UAT, and launch processes
• Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities
• Partner with client teams to resolve technical issues/inquiries

Qualifications

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
• Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, SFTP, etc.)
• Advanced English speaking skills

Preferred Qualification

• Interest in the Customer Experience (CX) industry
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
• Ability to work independently on low to medium complexity assignments
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
• Ability to understand, synthesize, and translate between business problems and technical concepts
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
• Thrive in a high-growth, fast-paced environment
• Computer skills, including the ability to articulate complex issues effectively
• Teamwork and desire to contribute towards team development