Warranty Engineer

Since 1916 Mubea, a German, family-owned automotive supplier, has focused on lightweight construction for heavy-duty suspension components and related products. We are the market leader in many segments of the spring industry supplying the world car manufacturers and leading Tier 1 system suppliers by utilizing over 11,000 workers worldwide in 28 production and development locations on four continents Mubea leads in innovation, design, development, and production of engine, suspension, transmission and body components. Our international standards are based on our technological developments and the most important objectives of the automobile industry: the sustained reduction of fuel consumption and emission levels.

Resumen

To analyze, evaluate, and manage product warranty claims by identifying root causes of failures , implementing corrective and preventive actions, and collaborating with production, engineering, and suppliers to improve product quality and reliability.

Tareas y responsabilidades

• Receive, record, and follow up on warranty claims from customers.
• Perform failure analysis on returned parts (physical, dimensional, and functional analysis) with the BU´s
• Determine root causes of defects and prepare technical failure analysis reports.
• Coordinate with Engineering and Production to implement corrective actions.
• Review customer warranty databases, such as GSAR, Partlink, SWARP+, EWT, etc., to analyze and evaluate failures that apply to each BU
• Prepare statistical reports on failure rates, warranty costs, and problem trends
• Responsible to analyze failures and calculate / review technical factors.
• Continuous communication with Finance to validate and track customer warranty debits
• Provide technical support to customers regarding product quality and performance.
• Evaluate and validate field information to support continuous improvement processes.
• Coordinate with external suppliers for defective component evaluations , corrective action and debits
• Participate in internal and external audits related to quality and warranty management.
• CQI-14 yearly assessments and follow up and track the action plan

Estudios / Formación

• Education: Bachelor’s Degree in Mechanical, Chemistry, Industrial, Automotive Engineering, or related field.
• Experience: 3 to 5 years in warranty analysis, quality, or product engineering in the automotive or auto parts industry.
• Interpretation of technical drawings and specifications (GD&T)
• Knowledge of materials and automotive manufacturing processes.
• Failure analysis methodologies (8D, A3, Six Sigma)
• IATF 16949
• NTF failure tree analysis
• CQI-9, CQI-12 , CQI-11 , CQI-15
• Core tools (PPAP, APQP, SPC, MSA).
• SAP

Qué ofrecemos

We are an international partner to the automotive industry and an innovative lightweight specialist for high-strength spring components and related products. As an owner operated family company, our name is synonymous with long-term, sustainable commercial success.