Venue Manager, 99 Year Suites - FIFA World Cup

Who We Are

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans seeking official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

Venue Manager Role Overview

OL is seeking to appoint an in-market Venue Manager to act as the day-to-day point of contact for Palco and Platea Hospitality. This role will be responsible for leading the delivery of services, including:

• Managing vendors that provide host/hostess access control/security, catering services, furniture, florals, entertainment, cleaning, waste management, gifting, wristbands, uniforms, and other small design elements.
• Producing interior environmental design elements and providing oversight on the menu development process and catering service levels.
• Overseeing the environmental design of hospitality spaces.
• Training and managing all contracted staff to support the Stadium Hospitality Products, including catering staff, guest experience staff, host/hostess, and access control/security personnel.
• Developing documentation to guide operations in the lead-up to and during each match.
• Supporting the build of a system to credential guests for access to hospitality spaces within applicable Stadium Hospitality Products.
• Providing customer support for hospitality customers.
• Being part of the OL management team that advises on product inclusions, guest experience details, and marketing strategy.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Lead the project management efforts, ensuring seamless coordination and communication.
• Establish and nurture relationships with venue owners, operators, and event contractors, fostering effective collaboration and partnership.
• Establish and nurture relationships with Palco and Platea customers as required.
• Build and manage a small, effective team to deliver hospitality outcomes.
• Assist with planning site visits for internal and external stakeholders and coordinate venue-related meetings.
• Support coordination, scheduling, and material preparation for cross-functional venue operational planning.
• Monitor key dates, milestones, and deliverables, ensuring timely progress and adherence to timelines.
• Assist with budget development, tracking, and analysis in line with financial objectives.
• Support the preparation and delivery of internal reporting and status tracking across various venue-related workstreams.

REQUIREMENTS

• Minimum of 5 years of experience in related roles within the sports, venue, and/or event management industry, working on major events, venue operations, or event production.
• Demonstrated track record of successfully managing and executing events of varying sizes and complexities.
• Strong problem‑solving skills and the ability to think critically to resolve issues efficiently.
• Excellent bilingual (English and Spanish) verbal and written communication skills, with the ability to convey complex ideas clearly and concisely.
• Exceptional organizational skills and the ability to manage multiple large‑scale tasks and priorities simultaneously.
• Fluent working knowledge of Microsoft Office suite, particularly PowerPoint and Excel.
• Working knowledge of Smartsheet preferred.
• Strong team‑building and interpersonal skills.
• Willingness to travel and work flexible hours.

TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.