Spa Concierge (Xico)

Position: Spa/Salon Receptionist

Location: The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico

Schedule: Full Time

Position Type: Non-Management

Located Remotely? No

Responsibilities

• Schedule services for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services.
• Answer questions about available services.
• Update the reservations/cancellations list throughout the day; inform providers of last‑minute changes and resolve scheduling issues as needed by working with supervisor/manager.
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
• Promote and sell spa/salon services.
• Obtain assigned bank and ensure accuracy of contracted monies; obtain change required for expected business level and keep the bank secure at all times.
• Process guest payments for spa/salon services and obtain payment authorization as needed.
• Accept and log cash tips for employees.
• Balance, scan and drop receipts with Accounting.
• Notify Engineering of maintenance and repair needs.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1‑year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Equal Employment Opportunity Statement

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability, veteran status, or any other basis covered under applicable law.