Manager, Customer Success

If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high performance analog semiconductors whose solutions are powering the wireless networking revolution. At Skyworks, you will find a fast-paced environment with a strong focus on global collaboration, minimal layers of management and the freedom to make meaningful contributions in a setting that encourages creativity and out-of-the-box thinking. We are excited about the opportunity to work with you and glad you want to be part of a team of talented individuals who together can change the way the world communicates.

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Req ID: 77895 

Description

The Site Manager serves as the senior leader for Customer Success, Order Management, and Compliance operations reporting directly to the Director of Customer Success. This role is responsible for developing high-performing teams, driving operational excellence, and ensuring exceptional execution across customer-facing activities.

The successful candidate is a strong people leader who develops talent, drives accountability, and converts business priorities into measurable results. In addition to leading day-to-day operations, the Site Manager provides executive-level insights, prepares clear executive summaries, and communicates business performance, risks, and opportunities to leadership.

This role partners closely with Sales, Demand Management, Sales Operations, Commercial Data & Analytics, Finance, Accounting, and other stakeholders to drive customer satisfaction, operational performance, and continuous improvement.

Responsibilities

Key Responsibilities

Leadership, People Development & Execution

• Lead, coach, and develop Customer Success and Order Management & Compliance teams.
• Build a culture of accountability, customer focus, and execution excellence.
• Establish clear goals, performance expectations, and development plans.
• Develop future leaders through coaching, mentoring, and succession planning.

Strategic Leadership & Business Execution

• Translate business objectives into actionable priorities and execution plans.
• Drive strategic initiatives that improve customer experience, efficiency, and scalability.
• Identify operational risks and implement proactive mitigation plans.
• Ensure consistent execution across customer-facing operations.

Executive Reporting & Business Communication

• Prepare executive summaries, business reviews, and leadership presentations.
• Communicate key business metrics, trends, risks, and opportunities.
• Convert complex data into concise, actionable business insights.
• Support leadership decision-making through fact-based analysis and recommendations.

Customer Experience & Operational Excellence

• Champion a customer-centric culture across the organization.
• Oversee order management, forecasting, backlog management, compliance, and customer support activities.
• Serve as the escalation point for critical customer and operational issues.
• Drive process standardization, compliance, and continuous improvement.

Cross-Functional Leadership & Stakeholder Management

• Build strong partnerships across Sales, Demand Management, Sales Operations, Commercial Data & Analytics, Finance, and Accounting.
• Align stakeholders around customer commitments and business priorities.
• Represent the site in leadership discussions and business reviews.
• Serve as a trusted advisor for both internal teams and customers.

Required Experience and Skills

Skills & Competencies

• Proven leadership experience building and developing high-performing teams.
• Strong execution mindset with a focus on accountability and results.
• Exceptional communication skills, including executive presentations and concise business summaries.
• Data-driven decision-maker with strong analytical and problem-solving capabilities.
• Ability to influence stakeholders and lead cross-functional initiatives.
• Customer-focused with a continuous improvement mindset.

Qualifications

• Masters degree in Business, or a related field.
• 8+ years of experience in Customer Success, Customer Operations, Order Management, Sales Operations, Supply Chain, or related functions.
• Proven experience leading teams and driving operational performance.
• Experience preparing and presenting executive summaries and business reviews.
• Strong understanding of forecasting, bookings, backlog management, customer support, and compliance processes.
• Experience operating within a global, matrixed organization.
• Fluent in English and the local language.

Desired Experience and Skills

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Skyworks is proud to be an equal opportunity employer supporting diversity in the workplace.