SOC Analyst

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.

Our Mission

We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

About the Role

As a SOC Analyst at Concord Servicing, you will be responsible for protecting our information systems and data against unauthorized access, modification, or destruction. Moreover, you will contribute to the design, implementation, and maintenance of our security posture, ensuring compliance with regulatory requirements and best practices in the industry.

Key Responsibilities:

• Monitor and inspect alerts to determine those requiring additional analysis or escalation
• Triage issues, identify solutions, and escalate appropriately in a fast-paced environment
• Review reported and quarantined emails, performing message searches, releases, and remediation; analyze for threats such as phishing and malware and escalate as necessary
• Gather, report, and present metrics on security systems and incidents
• Participate in security incident investigations, with opportunity to lead lower-severity cases as capability develops, and prepare reports on intrusions as needed
• Act as point of contact for information security service providers
• Communicate clearly with stakeholders, including explaining technical concepts to non-technical audiences
• Manage the full lifecycle of security tickets, including creation, categorization, prioritization, and resolution in alignment with defined SLAs
• Develop and maintain SOC documentation including runbooks, standard operating procedures, and daily operational workflows
• Monitor, evaluate, and assist with the maintenance of assigned security systems in accordance with industry best practices
• Assist in the research and implementation of security automation initiatives to improve SOC efficiency
• Occasional off-hours availability for high/critical escalations

Requirements

• Bachelor's degree or equivalent work experience
• 3-5 years in a SOC, security operations, or equivalent hands-on security role
• Working knowledge of core security operations tooling such as SIEM/SOAR, EDR, and email security platforms; demonstrated capability matters more than experience with any specific product
• Understanding of common attack techniques and the alert-to-investigation lifecycle
• Experience with ticketing systems, documentation, and communication-heavy roles
• Strong problem-solving, analytical, and interpersonal skills
• Self-driven and able to successfully multi-task while working independently or within a team
• Familiarity with security automation tools or scripting is a plus

Benefits

• Grocery Vouchers
• Internet Bonus
• Medical Insurance
• Life Insurance
• Dental Insurance
• Law Benefits