Senior Functional Support Analyst - Oracle (m/f/x)

BE AN ESSENTIAL PART OF EVERYDAY LIFE 

Position: Senior Functional Support Analyst - Oracle 

Contract Type: Permanent 

Location: LATAM (Mexico) 

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”. 

As Senior Functional Support Analyst - Oracle , you will play a key role in in Business-as-Usual (BAU) support, leveraging deep expertise in Oracle Fusion Cloud ERP and R12 to troubleshoot complex issues, optimize processes, and drive continuous service improvement. With a strong understanding of financial data flows, workflows, and system architecture, you will collaborate with stakeholders and third-party providers to deliver efficient, high-quality solutions. 

Your key responsibilities include:

• Functional Support & Issue Resolution : Provide expert-level support for Oracle Fusion Cloud ERP and R12.x, resolving first and second-level functional issues and managing vendor escalations.
• System Monitoring & Maintenance: Perform continuous monitoring of system health, proactively trigger corrective actions, and manage month-end/year-end tasks.
• Change & Project Support: Conduct regression testing, support change management processes, and participate in hypercare and knowledge transfer for new deployments.
• Stakeholder Engagement : Communicate effectively with internal and external stakeholders, manage expectations, and provide regular updates on support activities.
• Audit & Compliance : Ensure all activities comply with audit requirements and governance controls, and follow up on audit changes as needed.
• LATAM Region Support : Provide specialised support for LATAM-specific applications and localisations, including user access management and vendor coordination. 

What are we looking for from you? 

• Extensive Oracle Experience : 5+ years working with Oracle Fusion Cloud ERP and R12.x Financials as a functional or techno-functional specialist.
• Advanced SQL Skills : Expert-level proficiency in Oracle SQL and PL/SQL for issue analysis and data extraction.
• Problem Solving & Decision Making : Strong analytical skills with a systematic approach to troubleshooting and resolving complex issues.
• Customer Focus & Communication : Proven ability to deliver high-quality, customer-focused service with excellent written and spoken communication skills.
• Adaptability & Ownership : Resilient and flexible mindset with a strong sense of ownership and urgency in managing tasks and priorities.
• Language Skills & Regional Knowledge : Ability to speak English, with knowledge of Oracle localisations relevant to the LATAM region. 

*Please submit your CV in English if possible. 

What you'll need to do next? 

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application. 

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard. 

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.