Track Lead

Role: Power Automate Desktop - RPA Developer

Location: Remote in Mexico

Key Skills: OneTrust, Jetty, CRAFT AMS

Fulltime Permanent Position with HCLTech

Technical Skills

• OneTrust
• Jetty-based applications
• CRAFT AMS
• Optimizely, formerly Episerver
• Other commercial off-the-shelf, SaaS, web-based, and internally hosted applications Key.

Responsibilities

Application Administration and Configuration

• Provide day-to-day administration and technical support for assigned business applications.
• Implement configuration changes based on approved business requirements.
• Manage application settings, workflows, forms, templates, business rules, notifications, and user preferences.
• Support user access provisioning, role configuration, permission management, and periodic access reviews.
• Maintain application environments, including development, test, staging, and production, where applicable.
• Ensure configuration changes are properly documented, tested, approved, and deployed through established change-management processes.

Application Maintenance and Operations

• Take ownership of application maintenance activities, including patching, upgrades, certificate renewals, license management, and environment health checks.
• Monitor application availability, performance, scheduled jobs, integrations, and system alerts.
• Coordinate regular maintenance windows and communicate planned outages to stakeholders.
• Maintain application support documentation, technical procedures, knowledge articles, and runbooks.
• Track product versions, vendors support timelines and upgrade requirements.
• Support backup, recovery, business continuity, and disaster recovery activities in coordination with infrastructure and cloud teams.

Soft Skills:

• Excellent verbal & written English
• Strong problem-solving and team collaboration

We offer:

• Direct Hiring, 100% payroll schema
• Benefits above law (Major and minor medical insurance, saving fund, grocery coupons, 12 days vacations)
• Convenient office locations
• Great work environment
• Flexible dress code
• Multicultural environment
• Share your CV in English.
• Education Benefits

If you´re interested please send your English resume to Ver el correo electrónico en click.appcast.io