Senior Logistics Coordinator (Remote) | Mexico

• Location: Remote
• Job Type: Full-Time
• Salary Range: $1,000 - $1,200/month
• Schedule: Monday - Friday 9:00 am to 6:00 pm EST

At HireHawk ,weconnecttopglobaltalentwithhigh-performingU.S.companies.Ourfocusisonfindingexceptionalprofessionalswhobringbothexpertiseanddrivetoeveryrole.We’repassionateabouthelpingcandidatesgrowtheircareerswhilesupportingourclientswithreliable,remote-readytalentthatmakesanimpactfromdayone.

We are seeking a detail-oriented Logistics Coordinator to support the Operations team in managing the end-to-end order-to-delivery lifecycle. This role is critical in ensuring accurate, timely, and compliant coordination of both domestic and international shipments.

You will work closely with carriers, freight forwarders, warehouses, and internal teams to track shipments, manage documentation, and resolve discrepancies. This is a highly process-driven, email-based role, requiring strong written communication and attention to detail.

This position also supports claims processing and logistics issue resolution, helping reduce operational workload for the onshore team.

Responsibilities

• Coordinate domestic and international shipments with carriers and freight providers
• Track shipments and proactively monitor delivery timelines to ensure on-time arrival
• Communicate shipment status with suppliers, warehouses, drivers, and internal teams
• Prepare, review, and manage shipping documentation (BOL, packing lists, customs paperwork, invoices)
• Coordinate final-mile delivery and ensure successful handoff
• Receive, review, and process product quality claims and shipment discrepancies
• Manage inventory transfers and warehouse logistics coordination
• Enter and manage customer orders within the Order Management system
• Maintain accurate records in ERP and logistics systems
• Ensure compliance with transportation regulations and company policies
• Generate recurring and ad hoc reports related to shipments, claims, and operations

Qualifications

• 1–3+ years of experience in logistics, shipping, supply chain, or transportation
• Experience in B2B logistics or import/export environments (required)
• Hands-on experience with international shipments (Asia, Mexico, LATAM preferred)
• Strong understanding of shipping documentation (BOL, packing lists, commercial invoices, etc.)
• Experience handling shipment discrepancies, documentation review, or claims support
• Familiarity with import/export processes and logistics coordination
• Strong Excel and Microsoft Office skills
• Fluent English (written communication is critical)
• High attention to detail and process-oriented mindset
• Ability to manage multiple workflows across logistics and claims
• Organized, reliable, and consistent in execution
• Proactive in identifying and resolving discrepancies
• Comfortable working in a fast-paced operations environment
• Quick learner with the ability to follow SOPs

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.