System Administrator - CGMX

ABOUT THE BRAND:

Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf.

Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. 

Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit

Position Summary

The IT Administrator is responsible for managing, maintaining , and supporting the company’s IT infrastructure to ensure stable, secure, and continuous business operations. This role provides technical support across virtualization platforms, network infrastructure, Windows environments, and basic SAP support, while ensuring high system availability and operational efficiency.

Key Responsibilities

Infrastructure & Virtualization

• Administer and maintain VMware and Nutanix infrastructure environments.

• Monitor system performance, capacity, and availability of virtual and physical servers.

• Manage backups, disaster recovery processes, and basic business continuity activities.

• Perform system updates, patching, and preventive maintenance.

• Coordinate with external vendors and service providers when required .

Network Administration

• Administer Cisco switches and local network infrastructure.

• Configure and support VLANs, ports, connectivity, and network troubleshooting.

• Monitor network performance and communication systems availability.

• Maintain updated network diagrams and IT asset inventory.

Windows Administration

• Manage Windows servers and workstations.

• Administer Active Directory, user accounts, permissions, and security policies.

• Support printers, shared folders, antivirus solutions, and corporate IT policies.

• Manage Windows updates and security compliance.

SAP Support

• Provide basic operational and functional SAP support to end users.

• Support incident tracking and initial troubleshooting for SAP-related issues.

• Coordinate with SAP consultants or external support teams for issue escalation.

End User Support

• Provide Level 1 and Level 2 technical support.

• Diagnose and resolve hardware, software, and connectivity issues.

• Track and follow up on support tickets and internal requests.

• Train and assist users with standard IT tools and best practices.

Security & Compliance

• Ensure compliance with IT security policies and standards.

• Manage user access and permissions.

• Participate in internal audits and IT control activities.

• Support basic cybersecurity monitoring and vulnerability management.

Qualifications

Education

• Bachelor’s degree in Information Technology , Systems Engineering, or related field.

Experience

• 5-8 years of experience in IT infrastructure administration.

• Hands-on experience with VMware and/or Nutanix environments.

• Experience managing Cisco switching infrastructure and enterprise networks.

• Experience administering Windows Server and Active Directory environments.

• Basic SAP ERP support experience is preferred.

Technical Skills

• VMware vSphere

• Nutanix AHV / Prism

• Cisco switches

• Windows Server

• Active Directory

• TCP/IP networking, VLANs, DNS, DHCP

• Backup and recovery solutions

• Microsoft 365 

Soft Skills

• Strong troubleshooting and problem-solving skills

• Sense of urgency and ownership

• Organizational and follow-up skills

• Effective communication

• Team-oriented mindset

• Customer Service Orientation

• Ability to work under pressure

Additional Preferred Responsibilities

• Participate in IT infrastructure improvement projects.

• Propose automation and optimization initiatives.

• Maintain updated technical documentation.

• Provide after- hours support for critical incidents when required .

Key Performance Indicators (KPIs)

• Infrastructure and systems uptime

• Ticket response and resolution times

• Reduction of recurring incidents

• Compliance with IT security standards

Reporting Line Reports to IT Manager 

Work Arrangement On-site

Languages Intermediate technical English preferred.

DE&I and EEOC:

Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day.

If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you.

ARE YOU READY TO MAKE THE TURN? APPLY TODAY!